Mini box sent instead of recordable

[ChrisMacL]

Hi folks

Earlier this week I reported a faulty BT recordable box via Live Chat, was told a recordable replacement was on its way, but today an EE TV Mini box arrived, can anyone advise on which option to call about this?

[Katie_B · Accepted solution]

Hi @ChrisMacL. 

Thanks for coming here. 

I'm sorry to hear the wrong box has arrived. 

I would recommend reporting this to our customer care team by calling 150. 

Katie

[ChrisMacL]

Thank you, will do