Hi, we’ve just moved from Sky broadband and tv to trial EE. Broadband is great but having trouble with the tv. We switch the box on but it’s taking at least 5 minutes sometimes even longer to appear on screen. We just have a black screen until it eventually turns on.
We’ve spoken to EE and have tried resetting and checking the settings which are on smart mode but still no change. We’re in the trial period so could just cancel but wondering if we’re missing something daft or if there is something wrong with it. It takes 5 - 12 minutes to get going, We’ve tried changing the hdmi cable also.
Any advice please before we give up and send it back? TIA
