EE tv taking 5 mins + to appear on screen

[JSD72]

Hi, we’ve just moved from Sky broadband and tv to trial EE.  Broadband is great but having trouble with the tv.  We switch the box on but it’s taking at least 5 minutes sometimes even longer to appear on screen.  We just have a black screen until it eventually turns on.

We’ve spoken to EE and have tried resetting and checking the settings which are on smart mode but still no change.  We’re in the trial period so could just cancel but wondering if we’re missing something daft or if there is something wrong with it.  It takes 5 - 12 minutes to get going,  We’ve tried changing the hdmi cable also.  

Any advice please before we give up and send it back? TIA

[DarrenDev]

Can you please get in touch @JSD72 - either by clicking my name and then sending me a message, or sending me an email at eetvsupport@ee.co.uk. Please include your EE account number in the message. I have a fix that I'd like to test on your hub.

[JSD72 · Accepted solution]

Hi Dev, my email bounced back as undeliverable, but we ended up resetting our Samsung TV to its factory settings and everything is working fine now.  Seems there was some glitch in our TV or we think it may have still been searching for the Sky box.  Who knows, we're just pleased everything is working now.  Thanks for your help!