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Community Activity
Upgrading contract halfway through old one
I'm Looking at upgrading to the All rounder Plan. I'm halfway through my 24 month contract with EE, But saw on the website that I can upgrade for free. My question is, if I upgrade does my old contract automatically get cancelled and it just switches...
Resolved! 2025 CPI Increase -a re you having a laugh
Okay,So I've been trying to make sense of this while waiting for any fantastic deals this year while out of contract sadly my bill has jumped up to £200 a month and that's without a new contract for 3 phones.This morning I was looking again for offer...
Upgrade to Samsung S25 but no WiFi Calling?
I just upgraded my mobile phone and BT landline contract. I only did so under the express understanding that I have poor mobile coverage and needed WiFi calling if I were to reduce the landline to a basic tariff.On trying to setup WiFi calling, and a...
Wrongly charged and told different.
Hi, my contract was due to expire on May 2nd. I went into the store last week as I was curious if I had any bills/money to pay before the end of contract. I went in to make sure no money was owed and that my contract would be fully cancelled for the ...
Roaming not working
I have an iPhone 16 and workin Canada I have roaming but cannot make calls to normal phones. I have tried for almost 30 minutes to speak to a real person at EE and cannot get past the merry go round of press this and press that and we have sent you a...
I have been mis-sold a contract to stay in EE, they refuse to provide transcrip.
I have been an EE customer for 11 years.My contract was coming to an end in a few days but needed a new phone, so I requested an upgrade.The process was painful itself , as they wouldn’t let me have payflex due to an error in their system with my nam...
Two order cancellations?!
I have placed two orders today. The first order was cancelled via text, no explanation. I have had 10 phone calls today, all unhelpful, telling me to go into store to change my details. I went to the store, and was told that they couldn't help, and t...
Sony unauthorised payments
Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...
Migrated to EE Broadband, when will I get my new hub?
Recently migrated from BT FTTC to EE FTTC Service. I’ve had the emails that the migration is complete, using my existing BT hub, and the service is live. When will my new EE hub arrive?
Installation timescale - so far 3 months and waiting
I ordered in Jan and despite many many chases do not even have a date to install 1.6gb broadband. I know it’s Openreach but if they were honest about possible timeframes I would never have contracted. what are others experiences of time to install? ...
