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Community Activity
Tv freeze during adverts
Hi, we’re new to EE having spent the last 7 years with Virgin. We’re finding it a challenge & frustrating adapting to the set up. In some ways slightly dissapointed too but we’re going to give it a go! One thing that’s causing a current issue is that...
Setting up direct debit
Hi all. I am curious as I am looking to go to sim only on 5th may. Never had direct debit set up before, and I am upgrading to sim only. If I setup the direct debit today (contract ends on 5th May) when will first payment come out...
malicious sim swapping
What measures EE takes to prevent malicious sim swapping when hackers pretend to be customers aiming to breach the 2FA mechanism?I tried to ask the company directly, but there is no suitable category to ask in writing, only to call or send a letter. ...
Upgrading contract halfway through old one
I'm Looking at upgrading to the All rounder Plan. I'm halfway through my 24 month contract with EE, But saw on the website that I can upgrade for free. My question is, if I upgrade does my old contract automatically get cancelled and it just switches...
Resolved! 2025 CPI Increase -a re you having a laugh
Okay,So I've been trying to make sense of this while waiting for any fantastic deals this year while out of contract sadly my bill has jumped up to £200 a month and that's without a new contract for 3 phones.This morning I was looking again for offer...
Upgrade to Samsung S25 but no WiFi Calling?
I just upgraded my mobile phone and BT landline contract. I only did so under the express understanding that I have poor mobile coverage and needed WiFi calling if I were to reduce the landline to a basic tariff.On trying to setup WiFi calling, and a...
Wrongly charged and told different.
Hi, my contract was due to expire on May 2nd. I went into the store last week as I was curious if I had any bills/money to pay before the end of contract. I went in to make sure no money was owed and that my contract would be fully cancelled for the ...
Roaming not working
I have an iPhone 16 and workin Canada I have roaming but cannot make calls to normal phones. I have tried for almost 30 minutes to speak to a real person at EE and cannot get past the merry go round of press this and press that and we have sent you a...
I have been mis-sold a contract to stay in EE, they refuse to provide transcrip.
I have been an EE customer for 11 years.My contract was coming to an end in a few days but needed a new phone, so I requested an upgrade.The process was painful itself , as they wouldn’t let me have payflex due to an error in their system with my nam...
Two order cancellations?!
I have placed two orders today. The first order was cancelled via text, no explanation. I have had 10 phone calls today, all unhelpful, telling me to go into store to change my details. I went to the store, and was told that they couldn't help, and t...
