The EE Community

SIM not working

I got a replacement SIM card and phone yesterday and I can not get the SIM working it's really stressing me out and I can't call EE what can I do 

Wheres my free Xbox GamePass?

Ive had an EE account for years with a single Sim only package. In October I moved two other mobile numbers across to EE and signed up for their new Fibre package. As part of that, I was supposed to get Xbox Gamepass. I was initially told that once t...

Please help

Is this really the only way to contact EE? Posting on a public forum!? Basically my phone was stolen a week ago and as such I am trying to cancel my contract as I can't pay it. Plus you know, paying for something I do not possess. Everywhere I turn i...

Quick filters - Usage dashboard

I can't seem to generate any information when using the the "Most frequently text numbers" hyperlink. The other two quick filters work, "Most frequently called numbers" and "Everything over 50p" these generate results. I know texts have been sent thr...

“Shout Out” to Imran and Harrison

Called today to find out more about roaming charges (despite really useful guides on their website I was still a little confused!)I first spoke to Imran who was incredibly patient and helpful. He answered my queries clearly and importantly recognised...

Travel Data Pass removed

I’ve just received a text today to inform me as below;“Hi from EE. We've removed your Travel Data Pass - if you didn't ask for this, it's because we're shaking up our roaming products. Please go to ee.co.uk/go/roamingrefresh for the best way to stay ...

Am I subject to a 60minute rule when talking on the landline?

Hi there.I have an unlimited minutes contract for landline and mobile calls on my landline phone and also 1000 minutes for 0845 and 0870 numbers. Am I subject to the 60 minute rule where you have to hang up and ring again? I ask because I spent longe...

How can i be chsrged for Internet when i still dont have it

Cannot receive passcode from EE via text to link my number

I successfully registered on auth.ee.co.uk with my email, then head over to Link products > add a device > Add EE mobile or SIM > enter my number and press Send Passcode, the interface says 'We’ve sent a passcode to: 0749xxxxxxx' (my number) however ...

Unable to access my business account online / app

Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up ...