Cannot receive passcode from EE via text to link my number

[JohnPPP]

I successfully registered on auth.ee.co.uk with my email, then head over to Link products > add a device > Add EE mobile or SIM > enter my number and press Send Passcode, the interface says 'We’ve sent a passcode to: 0749xxxxxxx' (my number) however there's no incoming SMS. I tried waiting and re-sending, to no success. I can receive SMS from other websites (tried many), except EE itself.. I didn't port or transfer my number to EE (it is originally EE). The only thing is the number is fresh, but it shouldn't be a problem right?

[Leanne_T]

Hi @JohnPPP 

Thanks for coming here. 

Is the account pay as you go or pay monthly? 

Have you used the SIM to make a call or send a text? 

Leanne 🙂

[238483267948]

Any body having this problem should check their  spam folder that is where my verification passcode was, strange as other EE texts were getting through.

[Leanne_T]

Thanks for helping and sharing this advice @238483267948 

Have a good day 🙂

Leanne

[hughwill]

All this advice may be helpful, but my experience of this is that the system is very clunky. Sometimes the texts have appeared days after they were sent.

Hugh