The EE Community

New application

Afternoon all,I’ve just applied for a phone contract with EE, new member. I’ve got a email confirmation to say the order has been placed for the phone, and they will begin work with this.The only issue that I had which I don’t know if this is a conce...

Daisy chain EE Smart wifi Plus extenders

Does anyone know how to daisy chain EE Smart wifi Plus extenders?I’m trying to extend our wifi coverage to the summerhouse at the far end of the garden. I’ve positioned one extender in the kitchen window and that is working fine, pale blue light and ...

Free gift offer from EE,is this a scam?

I received a notification from what looked like EE saying I'm eligible for a free gift. Went through a survey (no major details given away) and now it has routed me to a different page ([mod edit: removed to ensure safety]) - has anyone else had this...

XBox Game pass issues

Hello there,Due to the issues i have had with the WIFI during my upgrade from BT i have not activated the XBOX game pass. I have tried today and followed everything on the email, agreed to the T&Cs but it does not progress from there and there is no ...

Billing

I have been charged for my Apple Watch, I went into merry hill branch Saturday 5th April and they had to fill out a certain form but it is not showing in my bill they said the £36 will be removed - is there anything on your end showing this? 

Extender connected as Networking

I have 2 smart wifi pro extenders connected.  Both paired via the app.  When i look at devices connected to the Smart Hub, I have an Extender connected under the Networking tag.Should I have 2 showing? And if so what should I do?Thanks

Pack Purchase Error

I purchased a mobile WiFi unit to power my elderly grandmother's security cameras, but now it's time to top up and I've not been able to for over 2 weeks now. The WiFi unit is in a different town to me, so simply going over to move the sim into a pho...

no signal all day... how do i contact the online chat?

Games Pass

You cancelled my games pass on 26-03-25, as we are no longer with you (New EE), but you have not cancelled it as it is still live, and when speaking to Xbox, it was cancelled on 04-09-25. I have tried to speak to 150 10 times but because my account i...

WIFI Signal Booster

Good afternoon,  i have just switched to EE broadband but my signal upstairs isn't the best. Could someone recommend where i can get an EE signal booster. many thanks in advance.