XBox Game pass issues

[Huwmwatts]

Hello there,

Due to the issues i have had with the WIFI during my upgrade from BT i have not activated the XBOX game pass. I have tried today and followed everything on the email, agreed to the T&Cs but it does not progress from there and there is no log on to the Microsoft page as the guide suggests. What do i need to do to get this add on please?

[Leanne_T]

Hi there @Huwmwatts 

Thanks for coming to the community. 

Could you try another browser to see if you can progress to the Microsoft page? 

Do you have the Xbox Game Pass add-on showing in your EE account? 

Thanks 🙂

Leanne. 

[Huwmwatts]

Tried edge, safari, and google. No luck. Have game pass on account with activate button but does not activate. 

[Leanne_T]

Thanks for coming back to me @Huwmwatts 

In this case, we would need to check why this is not activating for you and help you get set up. If you give us a call on 150, our tech guides will be happy to help 🙂

Let me know how you get on. 

Leanne.

[j4miesee]

i haven't even received instructions on how to activate my  game pass ultimate. and i;ve spent nearly 7 hours on the phone with your teams trying to fix this, WHAT IS GOING ON?

[Lesley_W]

Hi @j4miesee 

Welcome to our community.

I'm sorry you've had trouble activating your Games Pass. What did the team say the last time you spoke to them?

Lesley

[Huwmwatts]

Sending a form off to next supervisor to resolve. Don’t hold out much hope. Will probably end up phoning again on Monday! 

[Michael_D]

They have followed the correct process to have it chased for you @Huwmwatts.

When did you speak to the team and they said they were sending the form?

Michael

[j4miesee]

Hi lesley. They said That I now have to wait 7 days to resolve this. The same as every other post I've read. I've now had to go buy a one month subscription just to get my kid online 

[Huwmwatts]

just about to ring and chase up as there is no change.

Yet again EE promising something they cannot deliver! such as the Sky Stream function.

Lets see what today brings