XBox Game pass issues

[Huwmwatts]

Hello there,

Due to the issues i have had with the WIFI during my upgrade from BT i have not activated the XBOX game pass. I have tried today and followed everything on the email, agreed to the T&Cs but it does not progress from there and there is no log on to the Microsoft page as the guide suggests. What do i need to do to get this add on please?

[Leanne_T]

Hi there @Huwmwatts 

Thanks for coming to the community. 

Could you try another browser to see if you can progress to the Microsoft page? 

Do you have the Xbox Game Pass add-on showing in your EE account? 

Thanks 🙂

Leanne. 

[Huwmwatts]

Tried edge, safari, and google. No luck. Have game pass on account with activate button but does not activate. 

[Leanne_T]

Thanks for coming back to me @Huwmwatts 

In this case, we would need to check why this is not activating for you and help you get set up. If you give us a call on 150, our tech guides will be happy to help 🙂

Let me know how you get on. 

Leanne.

[j4miesee]

i haven't even received instructions on how to activate my  game pass ultimate. and i;ve spent nearly 7 hours on the phone with your teams trying to fix this, WHAT IS GOING ON?

[Lesley_W]

Hi @j4miesee 

Welcome to our community.

I'm sorry you've had trouble activating your Games Pass. What did the team say the last time you spoke to them?

Lesley

[Huwmwatts]

Sending a form off to next supervisor to resolve. Don’t hold out much hope. Will probably end up phoning again on Monday! 

[Michael_D]

They have followed the correct process to have it chased for you @Huwmwatts.

When did you speak to the team and they said they were sending the form?

Michael