Games Pass

[Ali_Edward_king]

You cancelled my games pass on 26-03-25, as we are no longer with you (New EE), but you have not cancelled it as it is still live, and when speaking to Xbox, it was cancelled on 04-09-25. I have tried to speak to 150 10 times but because my account is closed as we are no long with you.

Your subscription is stopping

Hello ALEXANDER, We've stopped your monthly subscription to Xbox Game Pass Ultimate. This is because you no longer have broadband with us. We hope you enjoyed it. Thanks, BT Customer Support

[Christopher_G]

Hi @Ali_Edward_king 

Are you still being billed for it? I can see from your other post that you have a complaint open. Did you include this within your complaint?

Chris