Games Pass

[Ali_Edward_king]

You cancelled my games pass on 26-03-25, as we are no longer with you (New EE), but you have not cancelled it as it is still live, and when speaking to Xbox, it was cancelled on 04-09-25. I have tried to speak to 150 10 times but because my account is closed as we are no long with you.

Your subscription is stopping

Hello ALEXANDER, We've stopped your monthly subscription to Xbox Game Pass Ultimate. This is because you no longer have broadband with us. We hope you enjoyed it. Thanks, BT Customer Support

[Christopher_G]

Hi @Ali_Edward_king 

Are you still being billed for it? I can see from your other post that you have a complaint open. Did you include this within your complaint?

Chris

[Ali_Edward_king]

yes it still live 

[Leanne_T]

Thanks for coming back to us @Ali_Edward_king 

If you call us on 0800 956 6000, no EE number will be needed to speak to a guide. Once a guide is available, they will get the Game Pass subscription looked into for you and see what they can do to help 🙂

Thanks. 

Leanne.