Community Activity

Juddering on streaming channels and live channels through EE TV Box Pro

Hi, I have worsening screen judder through my EE TV Box pro & full works broadband. Despite many calls and an engineer visit I still get juddering. It makes no difference hard wired (Cat 7) or Wi-Fi. When I watch the same films/programmes via Wi-Fi o...

How4 by Investigator
  • 205 Views
  • 8 replies
  • 0 Helpful

EE wi-fi hotspot

Out and about in Dorset recently, I saw that an EE wi-fi hotspot appeared in my wi-fi connection field -see photo.I tried to connect to it but had no luck.  Am I allowed to connect ?  I am an EE customer PAYG customer....paying the princely sum of £1...

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cadoc by Investigator
  • 18636 Views
  • 5 replies
  • 0 Helpful

TV Screen juddering when streaming through EE TV Box Pro

Hi, I have started a new stream as the old stream was noted as solved when it is not.So, since my last post on juddering I have had a BT engineer and EE home tech visit (very good service). Unfortunately, although they could see judder when connected...

How4 by Investigator
  • 7 Views
  • 0 replies
  • 0 Helpful

My husband and I have recently ported our numbers and have this problem with the 'temporary' number on the new sims showing. I have a Google Pixel and my husband has an Oppo.Is there any way to change the number to show the actual active (ported) num...

LW52 by Visitor
  • 4 Views
  • 0 replies
  • 0 Helpful

EE Captive Portal not loading

Hi, I recently bought the £39 for 30 days of Wifi. It worked for a day on my laptop, and then stopped working afterwards. Every other device I’ve tried using has worked. Essentially, I connect to the Wifi, and it doesn’t redirect me to the log in pag...

Smart 5G Hub - No Upload Speed & Constant Connection Drop Off

Hi all,I’ve been with EE for some time now and while the service has occasionally been patchy for a day or two, over the past month it has become close to unusable. We are using the Smart 5G Hub, while download speeds are generally strong (between 30...

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49BW by Contributor
  • 1807 Views
  • 29 replies
  • 8 Helpful

Connecting to both 5ghz & 2.4ghz

We have about 10 devices usually connected to our router, including a Bluesound powernode speaker set up. We're finding that when someone is on a video call the speakers and/or call cut out. I've checked the hub and it seems all the devices are conne...

minch326 by Explorer
  • 44 Views
  • 3 replies
  • 2 Helpful

SSL errors on websites since changing to EE

While with BT I could acces https://www.playnewz.com/Its related to an old FPS online game I have played for years.Since changing to EE the site throws SSL errors on connecting.The site admins say the website is configured correctly and that my ISP m...

somuniq by Investigator
  • 176 Views
  • 7 replies
  • 0 Helpful