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TNT Sports or HBO Max - read this first

Please scroll to the section relevant to your subscription type and read all the information before asking questions:1. EE Mobile2. EE TV (BT or EE Broadband)3. Sport on BT BroadbandThis post will be updated as more questions/issues arise.If your spe...

DarrenDev by EE Product Expert
  • 1797 Views
  • 13 replies
  • 6 Helpful

HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 5352 Views
  • 22 replies
  • 9 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 18302 Views
  • 83 replies
  • 26 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 1014 Views
  • 2 replies
  • 5 Helpful

Resolved! EE TV Mini box not showing any channels in guide

I have just subscribed to EE broadband with TV package , with the EE Pro box and a EE TV mini box. The main box has set up okay , but when I have tried to set up the Mini Box , it is not showing any live TV channels. if there is no TV aerial input , ...

Scorpioxx by Investigator
  • 1704 Views
  • 2 replies
  • 5 Helpful

Resolved! TV Regions

Dyse by Investigator
  • 1937 Views
  • 4 replies
  • 1 Helpful

Resolved! Netflix

Hi. I've just switched my Netflix account to EE. Do I need to cancel the existing Netflix a/c and payment details or is this the one which EE takes over?

Ken661 by Explorer
  • 1512 Views
  • 2 replies
  • 0 Helpful

Resolved! New EE TV box pro

Can I record two programs on my Pro box and watch another program on another station 

Andylarky by Investigator
  • 3829 Views
  • 8 replies
  • 1 Helpful

Packages

How do I swap my big sports package to cinema package thanks 

New to EE TV (EE TV Box Pro) - with IPC6023 error

I’ve got this error on the new box which I received last week.  It’s connected via Ethernet cable directly to the ee smart hub plus router.  Box is certainly connected to net and when I logon to Netflix and prime it works great.  However no tv channe...

Unable to get correct region on ITV

Hi, we have recently changed over to EE from BT.  We have set everything up and it was working fine with the correct channels initially.  However after we used the iPlayer (on two different occasions)  and then returned to BBC1 etc there was awful bu...

LAJ24 by Investigator
  • 4099 Views
  • 19 replies
  • 0 Helpful

TV live

New tv customer..Engineer installed TV box yesterday, all seemed fine until service started freezing and pixelating later when using ‘live tv’. Apps seem to work ok.After several hours in chat room and on the helpline today, factory reboot etc proble...

sdenham by Visitor
  • 1072 Views
  • 2 replies
  • 0 Helpful

Multiple channels showing "On Now"

Recently joined with EE TV Pro box, and using in aerial mode to get as many channels as possible. However have found a whole section of channels such as NHK World 286 and others in the 200s where the tv guide always shows the channel as being "On Now...

Now TV

Hi, I’m having issues with my Now TV account not allowing me to view content , after speaking with agents on the phone I’m still having issues with the problem. This maybe due to  the now tv account being linked to another EE tv account that should h...

Mrdw118 by Investigator
  • 568 Views
  • 2 replies
  • 0 Helpful