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Netflix will not liad

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Raru
Visitor

‎17-11-2024 02:01 AM

We have a brand new TV box from EE (broadband still with BT).  Everything works fine except Netflix.  Any selection gets to 20% and won't load any further.

I've tried turning it all off and restarting.  It's literally 1 day old, what else might work.

 

 

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Alex_H
EE Community Support Team

‎17-11-2024 03:51 PM

Hi @Raru,

Welcome to the EE Community

Were you able to activate your Netflix product ok when you first signing in on your TV? 

Did you reboot your hub as well as your TV box?  Is the TV box up to date in Settings> Software information> Update software? 

If you are still having issues I would recommend reaching out to our TV technical team on 150 from an EE mobile or 0330 123 1105 from any phone so they can check your account.

Alex
 

 

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Alex_H
EE Community Support Team

‎17-11-2024 03:51 PM

Hi @Raru,

Welcome to the EE Community

Were you able to activate your Netflix product ok when you first signing in on your TV? 

Did you reboot your hub as well as your TV box?  Is the TV box up to date in Settings> Software information> Update software? 

If you are still having issues I would recommend reaching out to our TV technical team on 150 from an EE mobile or 0330 123 1105 from any phone so they can check your account.

Alex