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Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 158 Views
  • 1 replies
  • 4 Helpful

New customer TV issues

I've just changed to EE from sky. 4 days in and broadband is fine thank you. However Netflix still not working as they've failed to close my order yet. Apple TV box won't work with me, I've not got an apple phone and the TV box says to update to a ne...

Subyr by Investigator
  • 1078 Views
  • 7 replies
  • 0 Helpful

Discovery + not working

So...... after moving from BT to EE I can no longer access sport on EE tv or discovery + after many calls to EE which went around in circles the last advisor has told me there is a Problem with the EE /TV app and it's going to be 10th April before it...

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Tv

Hi all, I had ee installed today with basic TV and internet but I can't get my TV box to do anything it keeps saying there is a problem with my broadband even though it's all set up. Did anyone else have this?

Debz884 by Explorer
  • 421 Views
  • 3 replies
  • 0 Helpful

Resolved! EE TV Mini box not showing any channels in guide

I have just subscribed to EE broadband with TV package , with the EE Pro box and a EE TV mini box. The main box has set up okay , but when I have tried to set up the Mini Box , it is not showing any live TV channels. if there is no TV aerial input , ...

Scorpioxx by Investigator
  • 1608 Views
  • 2 replies
  • 5 Helpful

Resolved! TV Regions

Dyse by Investigator
  • 1720 Views
  • 4 replies
  • 1 Helpful

Resolved! Netflix

Hi. I've just switched my Netflix account to EE. Do I need to cancel the existing Netflix a/c and payment details or is this the one which EE takes over?

Ken661 by Explorer
  • 1401 Views
  • 2 replies
  • 0 Helpful

Resolved! New EE TV box pro

Can I record two programs on my Pro box and watch another program on another station 

Andylarky by Investigator
  • 3648 Views
  • 8 replies
  • 1 Helpful

Packages

How do I swap my big sports package to cinema package thanks 

New to EE TV (EE TV Box Pro) - with IPC6023 error

I’ve got this error on the new box which I received last week.  It’s connected via Ethernet cable directly to the ee smart hub plus router.  Box is certainly connected to net and when I logon to Netflix and prime it works great.  However no tv channe...

Unable to get correct region on ITV

Hi, we have recently changed over to EE from BT.  We have set everything up and it was working fine with the correct channels initially.  However after we used the iPlayer (on two different occasions)  and then returned to BBC1 etc there was awful bu...

LAJ24 by Investigator
  • 3656 Views
  • 19 replies
  • 0 Helpful