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TNT Sports or HBO Max - read this first

Please scroll to the section relevant to your subscription type and read all the information before asking questions:1. EE Mobile2. EE TV (BT or EE Broadband)3. Sport on BT BroadbandThis post will be updated as more questions/issues arise.If your spe...

DarrenDev by EE Product Expert
  • 4516 Views
  • 15 replies
  • 7 Helpful

HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 6363 Views
  • 22 replies
  • 9 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 20483 Views
  • 83 replies
  • 26 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 1231 Views
  • 2 replies
  • 5 Helpful

FishTank TV and new duplicate channels

Hi all, For anyone interested, a new stream has popped up on EE TV’s multicast range this week - “FishTank TV HD”, provider is 'IPsky'.There are actually two of them -  both encrypted and previously carrying duplicates of Sky Cinema Family HD until a...

SwannyD2 by Established Contributor
  • 2757 Views
  • 26 replies
  • 20 Helpful

TV pro box, keeps flashing and won't turn on.

Hello, I set up EE equipment today which was the hub and the TV pro box. Now everything was perfectly fine until the TV pro box turned off by itself by the TV screen and didn't turn itself off on the actual box, after a minute I thought "ok it's crus...

Ee tv box

When I  look up articles on how to sync my tv remote with my EE TV box proI get moved to articles on how to enter a manufacturer code on the old BT boxWhich preceded the EE box. Trouble is that the EE remote is different fromthe BT one so it is impos...

descaul by Explorer
  • 1402 Views
  • 7 replies
  • 1 Helpful

TV BOX PRO

I've just connected my new ee tv box pro. The aerial out cable I used for my old bt box doesn't fit the aerial out socket on my ee box so I have to always switch on my ee box to watch normal tv. Has anyone found an aerial cable that fits the ee tv bo...

WM04 by Contributor
  • 6503 Views
  • 12 replies
  • 2 Helpful

broadband issues

you view box constantly freezing . no sound on screen and picture dissapears sometimes when i fast forward

38833 by Visitor
  • 533 Views
  • 2 replies
  • 1 Helpful

Decent product let down by poor support

I was with BT TV from 2017 -2020, I left cos they mucked me around during an upgrade and lost my subscription channels. I went to Sky, it's not a faultless product by any stretch. E.g. running iplayer when you change to a BBC channel and then cancell...

Letdown by Explorer
  • 741 Views
  • 3 replies
  • 1 Helpful

Now TV error

Hi We recently got EE tv and had the now tv subscription. It has now stopped working on our tv and asks you to sign in to watch any programme. When you sign in it then says error on all 3 boxes and I can't use the app. When I log in on my mobile it w...

Stuck open order because TV contract cancelled

Long story. In the middle of August, I chatted with them to remove the TNT sport on Discovery Plus because I had 2 packages on my TV and that one on unnecessary (in fact every time I had to call to get a refund) after 4 days, I got an email where it ...

dan06567 by Explorer
  • 593 Views
  • 2 replies
  • 0 Helpful

Resolved! Cant access product's and equipment missing

 switched to EE 2 weeks ago and can't activate discovery plus  or free 6 months apple tv got wrong equipment and missing items preventing us using majority of our features etc.  We was in  a contract with virgin  we would never switched but  they sai...