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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 1742 Views
  • 8 replies
  • 7 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 7713 Views
  • 19 replies
  • 8 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 634 Views
  • 1 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 535 Views
  • 2 replies
  • 6 Helpful

Mini tv box not great

So I have the apple 4k with Apple TV as my main box and the mini as my second box.Really loving the experience on the Apple TV. Was a a bit disappointed to begin with when I realised I couldn’t record but being able to reason up to an hour even when ...

Whittin1706 by Established Contributor
  • 1995 Views
  • 8 replies
  • 3 Helpful

Discovery + for EE Big Sport

Despite renewing our contract, we cannot watch anything on Discovery Plus ... your EE website states we are entitled to Discovery + Premium with Big Sports package.Despite registering it won't let me watch anything without upgrading???Please advise A...

Multi room.

I want to have tv in 5 rooms. But only watch 1 or 2 at a time. Can I get a main tv box then have 4 mini satellite boxes?

Mike758 by Visitor
  • 1400 Views
  • 4 replies
  • 0 Helpful

Resolved! Pro box and 2 mini TV boxes issue

I have a pro box and 2 mini TV boxes as per my subscription but if I go onto my 3rd TV it tells me I have too many boxes running unless I make that box the default by pressing OK. Is there a setting that be changed to fix this?I have a full fibre 500...

Weerab2024 by Scholarly Contributor
  • 1752 Views
  • 9 replies
  • 3 Helpful

BT/EE and NowTV Boost

I want to upgrade my NowTV Boost to the new 4k ultra Boost. I have a 4k FireTV stick that should allow this for on-demand content.My NowTV is billed via BT, but BT send me to the NowTV website to manage my account. But when it try to change it on the...

Resolved! how many channels can you record?

From what I understand the photo box has aerial mode or IP mode which one gives you the most recording options as I understand +ones do channel do not exist. ? And watches a drawback over aerial versus IP mode

Lee14801 by Established Contributor
  • 1345 Views
  • 3 replies
  • 2 Helpful

Netflix activation error

I have been trying to activate my netflix account using the link I have been texted. Once I click the link and enter my phone number it sends a code. I enter the code however every time I am met with the same message "We're sorry we are experiencing ...

nak2 by Investigator
  • 1373 Views
  • 8 replies
  • 1 Helpful

EE TV Sports package - cancellation

I have recently moved from sky TV to EE TV where I also have mobile and broadband. I signed up for the Sports package as well but I don't really need or want it (nd I don't seem to be able to watch F1 or Sky Sports as I thought I could). So I just wa...

Cat657 by Visitor
  • 1533 Views
  • 4 replies
  • 3 Helpful

No Sky Sports HD & Discovery Channels, even though I am billed for them

Since I was transferred from BT to EE on July 1st 2024, my Sky Sports HD channels and Discovery channels have NOT worked. My EE package clearly shows that Sky HD is part of my package and they are duly charging me for the privilege. I have contacted ...

Mr-Mogwye by Investigator
  • 2644 Views
  • 11 replies
  • 1 Helpful