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Creating a new order

Rivmeister147
Visitor

‎24-01-2025 09:15 AM

Having been with EE a long time, I must say I’m disappointed this. We spoke to an advisor yesterday who was supposed to call back to complete an order which we never received. 
it was £60pm yesterday and has gone up to £78pm which can’t be changed. We have been offered credit for 3 months, which is nice. But that still makes a £378 difference over the 2 years which is quite a lot when it isn’t our fault.

Pete

0 Helpful
2 REPLIES 2
Profile closed
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‎24-01-2025 11:16 AM

@Rivmeister147 

Sounds frustrating, but surely you don’t have to accept the revised pricing?

 

0 Helpful
Peter_W
EE Community Support Team

‎24-01-2025 01:03 PM

Hi @Rivmeister147. welcome to the EE Community. 

I can completely understand why you'll feel let down if your call back wasn't received as expected here. 

What was it you were looking to purchase, and was this a brand new contract or a renewal on an existing one?

Peter