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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 4737 Views
  • 22 replies
  • 9 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 16853 Views
  • 78 replies
  • 26 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 938 Views
  • 2 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 663 Views
  • 2 replies
  • 6 Helpful

Hbo max app on tv Pro box

HiI have the entertainment package. Signed up long before march. Just wondering when I go onto the app I can't watch anything. Says 'get access'   then when I click on that it says'To get access change your plan where you originally subscribed' I tho...

So I need two different accounts!

I have TNT Sports as a mobile add on, and I want to subscribe to Premium HBO Max, as far as I can tell, I can't add (pay extra) via EE and I can't do that directly through HBO Max, because it knows I'm "billed" though EE.So I need one account for wat...

mh_ldn by Established Contributor
  • 1043 Views
  • 27 replies
  • 8 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 16853 Views
  • 78 replies
  • 26 Helpful

Adverts on HBO Max

I have the EE TV package with an EE box and TNT Sports Premium including Ultimate. When on Discovery the highlight clips of football matches could be accessed advert free as it was a premium package. Now on HBO Max you have only negotiated a basic pa...

Resolved! TV Box freezing

Hi, we upgraded to full fire last week and since then live TV keeps freezing about every 4 mins with a broadband issue message. If I change channels it works again but again freezes after minus. Watching BBC Player etc is fine. Only affects live TV. ...

Pomvek by Investigator
  • 249 Views
  • 8 replies
  • 0 Helpful

HO

HelloI I cannot use my Discovery sign in credentials to sign in to HBO (I subscribe to TNT via EE TV). Message keeps saying my email not recognised. Using the code method to activate always defaults to the e- mail sign on. Sometimes a route to use Pr...

TNT sports & Now entertainment

I have successfully changed my sports package streaming from discovery to Hbo max, but in my EE app it now says I have Now entertainment included as an extra. Does this mean I can now watch Now entertainment for free, even though I didn't ask for it ...

TNT Sports

I have TNT Sports through my Mobile phone on EE , the platform to view this moved to HBO Max . I have Sky and get HBO max through my subscription standard without ads . I cannot view TNT sports if I log in through Sky , if I log in using my EE accoun...

Resolved! TNT sports not carrying across to HBOmax

Hi all,I am an EE mobile subscriber with a full works package and upon downloading the HBO max app my subscription hasn’t carried though.please can someone advise if they’ve the Same issue or offer a work a round thanks 

Can't watch anything on HBO Max except TNT Sports

Since the move to HBO Max, on the HBO Max app, I can only watch TNT Sport.  Try to watch anything else. e.g. The Pitt, I just get a 'Get Access' type message about this not being available with my package.I realise that I can watch these on NOW app, ...

imacken by Established Contributor
  • 63 Views
  • 2 replies
  • 0 Helpful