TNT sports not carrying across to HBOmax

[Walkingblue]

Hi all,

I am an EE mobile subscriber with a full works package and upon downloading the HBO max app my subscription hasn’t carried though.

please can someone advise if they’ve the Same issue or offer a work a round 

thanks 

[salmoliv]

Did you have access to TNT Sport through Discovery+?

If so, download HBO Max and log in with the same credentials as Discovery+.

Then, on the top, click on TNT Sports. 

You won't get access to any other content (or at least I didn't).

[Walkingblue]

Yes I did have access via discovery - the issue is having downloaded hbo max I am being told I have no subscriptions. There’s no way for to click on tnt sports - see screenshot 

[DarrenDev]

Correct - use the same login for HBO Max as you used for discovery+ and you'll have access to TNT Sports. None of the other content in the HBO Max app is available on a sport subscription.

[DarrenDev]

Log into discovery+ and confirm that the email address you're using is the one you think. As long as you use that same email address for HBO Max then your subscription will be there waiting there for you. 

If you're not having any luck with the app then try the web site. On first use, it asks your name and date of birth - it looks like it still doesn't know who you are. 

[Walkingblue]

I’ve done this and still nothing - I’ve not been asked for any of the details youve mentioned when logging into the website.

having signed out and back into discovery app and then back int hbo app as well and still nothing!

screen shot is of hbo website once logging in and my subscription page 

 

 

[DarrenDev · Accepted solution]

Please email me at eetvsupport@ee.co.uk 

[Walkingblue]

Hawe dropped you an email 

[Leonpilk]

Having exactly the same issues as you. Did this get resolved? 

[Robes77]

Yes exactly the same problem