TNT sports not carrying across to HBOmax

[Walkingblue]

Hi all,

I am an EE mobile subscriber with a full works package and upon downloading the HBO max app my subscription hasn’t carried though.

please can someone advise if they’ve the Same issue or offer a work a round 

thanks 

[Ian8363]

i am having the same issue- every sport channel I try on my laptop  says "Get Access" and when i click on one it wants me to sign up to a package? 

and my phone tells me I "cannot change my subscription on this device" 

am going round in circles trying to sign in/out to refresh and cannot get thru to speak to an EE adviser at the moment

[atex360]

Having the same issue. Just spoken with an advisor at HBO, they told me to make a new email and given me 7 days free? I've tried to tell them I'm already paying for this service through EE but was missuderstood. Not sure what to do..

[Jonah8296]

Having the exact problem is there a solution 

[DarrenDev]

If you need resolution today then call the helpdesk. 

If it can wait until tomorrow then email eetvsupport@ee.co.uk - sorry, I can't commit to fixing any accounts today as I have things to do.

If emailing, please provide your account number, the email address you're using, and what type of subscription it is (EE TV, EE Mobile, BT Broadband)

[Bland7696]

How come you cannot access other content with HBO Max. You used to get everything on Discovery+

[DarrenDev]

@Bland7696 discovery+ chose to include their other content for free with Sport subscriptions.  HBO Max aren't doing the same.

[rcords]

Since the switch from Discovery+ to HBO Max, I have been able to stream using the HBO Max app.

However, this stopped abruptly at the weekend and I have an email from HBO Max which seems to suggest that my 'temporary' ability to stream has ended and that I don't have a subscription to this now. It appears to be inviting me to pay more for an additional subscription.

Firstly, is this right?

Secondly, if I cannot stream TNT Sports 'on the go' any longer, is this a significant change to the service being offered/provided and can I cancel my EETV package with EE as a result?

We had exactly the same issue as the above post please could you rectify this Thanks

[rcords]

sorry meant to post to EE technician

[rcords]

Since the switch from Discovery+ to HBO Max, I have been able to stream using the HBO Max app.

However, this stopped abruptly at the weekend and I have an email from HBO Max which seems to suggest that my 'temporary' ability to stream has ended and that I don't have a subscription to this now. It appears to be inviting me to pay more for an additional subscription.

Firstly, is this right?

Secondly, if I cannot stream TNT Sports 'on the go' any longer, is this a significant change to the service being offered/provided and can I cancel my EETV package with EE as a result?

We had exactly the same issue as the post above could you please rectify this for us Thanks

[DarrenDev]

I've already replied to the email you sent me @rcords - you cancelled your sport subscription 2 years ago, but a system error meant that your discovery+ account wasn't stopped. Sport isn't part of your current package.