Netflix connection

JB2791
Explorer

‎26-10-2024 11:56 AM

Hi 

My EE router works fine except for connecting Netflix through EE box.

I receive a connection error notice NW-1-19. Netflix advice is turn everything off and on again.

I see posts related to this but really have the technical knowledge to change IPv6 and 4 settings?

If anyone can help please?

 

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5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎26-10-2024 05:32 PM

Hi @JB2791 

According to Google that message means you're not connected to the internet:

https://help.netflix.com/en/node/12233

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
JB2791
Explorer
In response to Northerner

‎26-10-2024 06:24 PM

Thanks for your response @Northerner 

yes the error message says no connection but all other services are working on the connection for EE box, just not Netflix which is pretty odd

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Northerner
EE Community Star
EE Community Star

‎26-10-2024 07:15 PM

Hi @JB2791 

Is the app up-to-date.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
DarrenDev
Ace Contributor
Ace Contributor
In response to JB2791

‎28-10-2024 01:14 PM

@JB2791 it looks like you called us yesterday, and this issue is now sorted.  Are you able to comment on how it was fixed, to help out anyone else who experiences this in future?

Beckydeacon21
Visitor

‎28-12-2024 03:35 PM

I have the same issue. What was the solution please??

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