The EE Community

Unable to make calls abroad with full works plan

I have a full works plan but have been unable to make outgoing calls in Australia (included in zone 1 roaming). I have data, have been able to send and receive texts, search online using data but when attempting to call 150 or any other calls, there ...

Hi Ali, having the same issue here. I have the full works plan, have arrived in Australia for the first time and cannot seem to make outgoing calls.Mobile data works fine, I can still receive and send texts, I have 4 bars of 4G/5G, but when I attempt...

I desperately need help with activating a new pre paid sim please🙏

I have bought an EE 120gb data sim for my rut950 4g router. I have put the sim into the router but nothing is happening. I can't put the sim into my phone as it is a different size. Please help as I have read that the sim will need to be activated by...

Need to activate roaming

I have relocated to Greece for a few months and I have switched from a contract to pay as you go.I haven’t texted “roaming” to 150 before leaving the UK but I used to be able to use roaming while I was using the contract.Now I can’t use the phone.I c...

Pacakage not renew automatically

My balance is 10.37 and I have used 10 pounds package but yesterday my package expired but did not renew automatically ant one can help me about this problem.

Migrating from BT to EE

Good morning, I am Mike,While speaking with EE mobile on Monday about contract pricing,I was convinced that I should move my broadband package, whichstarted while on the phone, after all the form filling etc., I was toldthat I didn't have to do anyth...

Being added to an A/C as a 3rd party contact via call with Customer Services

Good Afternoon, Just seeking clarity on something - My father is the account holder and bill payer - however I am the primary user of the internet in our house. I did some research on these forums and found that it's possible for an account holder to...

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

the EE  App . I issue with the EE app I have Accessibility issue  with my condition. I can’t read or spell very well and just wondering if this EE mobile board band app can support. Apple.  Accessibility Access so I can access. Speak Screen  an. Spea...