Netflix connection

[JB2791]

Hi 

My EE router works fine except for connecting Netflix through EE box.

I receive a connection error notice NW-1-19. Netflix advice is turn everything off and on again.

I see posts related to this but really have the technical knowledge to change IPv6 and 4 settings?

If anyone can help please?

[Northerner]

Hi @JB2791 

According to Google that message means you're not connected to the internet:

https://help.netflix.com/en/node/12233

Thanks 

[JB2791]

Thanks for your response @Northerner 

yes the error message says no connection but all other services are working on the connection for EE box, just not Netflix which is pretty odd

[Northerner]

Hi @JB2791 

Is the app up-to-date.

Thanks 

[DarrenDev]

@JB2791 it looks like you called us yesterday, and this issue is now sorted.  Are you able to comment on how it was fixed, to help out anyone else who experiences this in future?

[Beckydeacon21]

I have the same issue. What was the solution please??