The EE Community

Cannot access Bill & Payment information

I login to the web site but cannot access Bill & Payment information and also Plan & Subscription 

sim wont work in my new iphone 16 pro

i was transfering my icloud back up from iphone 13 pro to my 16 pro. it said something about an esim which i dont have a pin for. so i put the sim in my 16 pro and it wont work. i put it back in my 13 pro and it wont work. someone please help me.

Apple Music not working as a smart benefit

Hi. This is really starting to get on my nerves. I have been trying and trying to get my Apple Music smart benefit to work. Have spoke to both EE and Apple and am getting no help. All I keep getting is ‘this subscription is being used with another Ap...

A new document for your #NAME OF PHONE# device is now available.

So I received a text mesage from 150 today saying....'A new document for your #NAME OF PHONE# device agreement is now available. Log in to ee.co.uk/login to view it, Thanks.'I log in and can't for the life of me find anything that looks to be revised...

I desperately need help with activating a new pre paid sim please🙏

I have bought an EE 120gb data sim for my rut950 4g router. I have put the sim into the router but nothing is happening. I can't put the sim into my phone as it is a different size. Please help as I have read that the sim will need to be activated by...

Coverage in Woburn Sands

Update: 07 May 2025 Over the past few months, our engineers have been working with the site provider to arrange a date to access the area. Barring any unforeseen delays, we expect to access the area and start building the equipment needed for the new...

Unable to make calls from US

Hi all,As the title suggests, I'm currently in the US and unable to make calls. I've tried all the usual suspects including changing provider (only have access to T-Mobile where I am) and spending caps, roaming is enabled and WiFi calling has been en...

prepaid payment error in Nigeria seems impossible

Pre-Purchase Question: Insurance Phones

Hey,I'm currently with another provider, but want to get a new phone with insurance. Before I purchase anything, I want to double-check how the insurance works if you sent me a faulty phone. With my current network, the experience was horrible, and m...