Moved from BT to EE

[Briars]

I was advise several weeks / months no idea that I’d been moved to EE ( already had sim only pay as yougo)

did know you could refuse.

im now trying to check my tv package contents and can’t get in to my account!

have to say had no success with chat line , or two hours spent on phone yesterday, I only have one email address and don’t want another 

Im in my 80s and getting very angry , I want to check bills etc by email on my iPad and that’s where I want to communicate or with a human.

any ideas?

[RJ487]

No! Wasn’t aware of time/date being an issue, so wasn’t checked. Why would it be set incorrectly?

Yes! Did try several Panasonic fixes, even with their tech guru guiding me. He didn’t suggest time/date.

He did suggest do an update, but quickly backtracked before I had time to point out the obvious. 

[Midnight_Voice]

@RJ487 

More to the point, why would it be set correctly? Time can be Manual, from Broadcast, from Network, as just some possibilities. And we had a whole raft of issues on the Sony Community, where the TVs weren’t checking this at connect time, but those running on Network Time weren’t getting the right time from the internet (a Sony bug), so most websites weren’t talking to the TVs. And only Netflix seemed not to care about the time on the TV.

The workaround, for those with a TV aerial, was to switch to Broadcast Time, but those without an aerial had to make a manual adjustment.

More recent TVs won’t connect to the internet if there internal clock is wrong; avoiding one set of issues by introducing another one. We might hope that the error dialogue might ask us to check the clock, but no it seems.

AI reports:-

A Panasonic TV might not connect to the internet if the clock is incorrect because many smart TVs, including Panasonic models, use the system time to verify network connections and may refuse to connect if the time is significantly off, often requiring the time to be set correctly before establishing an internet connection. 

Key points about this issue:

• Time synchronization:

  Most TVs automatically sync their time with a network time server when connecting to the internet, so an incorrect clock can indicate a problem with the network connection.
• Security measure:

  This feature can be seen as a security measure to prevent malicious activity from devices with incorrect time settings. 

What to do if your Panasonic TV won't connect due to the wrong time:

• Check the time settings:

  Go to your TV's settings menu, navigate to the date and time settings, and ensure they are set to the correct time. 
• Set automatic time update:

  Most TVs allow you to set the time to automatically update based on the network time server. 
• Restart your TV:

  After adjusting the time, try restarting your TV to refresh the network connection.