Moved from BT to EE

[Briars]

I was advise several weeks / months no idea that I’d been moved to EE ( already had sim only pay as yougo)

did know you could refuse.

im now trying to check my tv package contents and can’t get in to my account!

have to say had no success with chat line , or two hours spent on phone yesterday, I only have one email address and don’t want another 

Im in my 80s and getting very angry , I want to check bills etc by email on my iPad and that’s where I want to communicate or with a human.

any ideas?

[Katie_B]

Hello @Briars. 

Thanks for coming here. 

Do you have an EE SIM?

What happens when you try log in to your account online?

Katie

[Briars]

Hi Katie,

I just get my mobile EE account details and monthly bill 

[Briars]

Katie ,

yes I have SIM card it’s not that they say I’m now EE customer for tv broardband that’s the bills I near to look at

[Katie_B]

Thanks for getting back to me @Briars. 

When you spoke with our customer care team did they try link your account?

When did you move from BT Broadband to EE?

Katie

[Briars]

No they don’t see to have , I still can’t see my tv bills
Gill
Sent from my iPad

[Katie_B]

Hi @Briars.

I'd recommend getting back in touch so our customer care team can look into this further. 

Please keep me updated. 

Katie

[RJ487]

Recently renewed  hub  - from bt hub to ee smart hub.

tv won’t connect, says "connected to hub but no internet", all other devices including other tv working properly.

It’s been suggested it’s an old  smart tv (2018) and needs replacing.

Hub is 

Smart Hub SH31B

Model: F5394 CP 

Any advice please?

[Midnight_Voice]

@RJ487 

2018 isn’t old, and the TV is probably OK. But it would help us to know the make and model.

First off, try restarting the router.

[RJ487]

Have restarted, reset, reconnected multiple times and ways. Spoke to ee - all checked ok, suggested contact Panasonic- thought tv maybe to old, tried several things inc creating personal hotspot etc. Nothing helps.