Moved from BT to EE

[Briars]

I was advise several weeks / months no idea that I’d been moved to EE ( already had sim only pay as yougo)

did know you could refuse.

im now trying to check my tv package contents and can’t get in to my account!

have to say had no success with chat line , or two hours spent on phone yesterday, I only have one email address and don’t want another 

Im in my 80s and getting very angry , I want to check bills etc by email on my iPad and that’s where I want to communicate or with a human.

any ideas?

[Midnight_Voice]

@RJ487 

You tried restarting the Smart Hub?

Can you try connecting the TV over an Ethernet cable?

[RJ487]

Tried that yesterday, same result 

[Midnight_Voice]

@RJ487 

That’s very odd then. Not that I haven’t seen the issue, and with a YouView box as well, but it’s usually transient, and doesn’t survive the rebooting of the affected device, the router, and anything in the pathway between.

Is there by any chance anything in the pathway in between - PLAs, a mesh hub, a repeater?

[RJ487]

No nothing!

solved problem, bought new tv - no problem now 

[Mustrum]

@RJ487  Had you reset the network settings on the TV?

[RJ487]

Yes! Tried everything over 3 days. 
Message showed ‘ network available but no internet connection, gateway does not respond. 
TV was connecting to router but no internet connection. 

[Midnight_Voice]

@RJ487 

What did you get?

[RJ487]

LG

[RJ487]

Would have thought ee should be informing customers new smart hubs not compliant with older devices. If you call 2018 old?

[Midnight_Voice]

@RJ487 

I just got reminded about the Date/Time issue. If your Panasonic wasn’t set to the current date and time, then this can cause the issue you describe.

Was this a fix you tried?

Other than that, the internet is dripping with ‘Connected, no internet’ reports, among which Panasonic TVs have their fair share.

Did you look at these, and try any of the fixes described?

But while any two bits of kit may have some incompatibility that means they can’t play nice together, there’s no general issue causing the sort of blanket incompatibility between router and older TV that you suspect might be the case here. Otherwise, we would be swamped with such reports, and we aren’t.

Certainly, this 2016 32” Series 5 Samsung I am looking at now is working perfectly well with my SH2.