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Unable to factory reset

Yorkie064
Visitor

‎09-02-2025 11:05 AM

I am having issues with accessing the App Icons and have tried a soft reset to no avail.

I want to carry out a factory reset but have same issue. When I press the home button I dont see any App Icons or the menu.

Anyone had similar issues and if so how was it resolved? Thanks

0 Helpful
1 REPLY 1
Midnight_Voice
EE Community Star
EE Community Star

‎09-02-2025 01:31 PM

@Yorkie064 

What do you see?

Are you sure you are on the correct HDMI input to see the EETV display?

If so, hold down the On/Standby button on the box (not the remote) for just over 8 seconds until it soft reboots, and see if this helps.

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*