Error code IPC6023

[CustardCreams]

Does anyone know what the error code IPC6023 may mean and what I can do to try and fix it please? Have to wait a week for an engineer to visit. Live tv is a blank screen. Apps and broadband working as normal. Very strange. Thanks in advance for any assistance. 

[Lou3004]

I have the same issues. Now on day 4 of no tv. Converted to EE only a month ago and now regretting it. I am also waiting on a call from the higher tech people, was told 2-4 days. Will be back on the phone tomorrow if no call received and will be going back to Sky Q

[TeamLangdale]

It’s back!

tried love TV this morning and everything appears to have returned to normal and working perfectly. 

I hope this means they’ve found the problem and able to sort it for everyone else with the issue!

[CustardCreams]

Pleased for you, I tried again to see if by some miracle it had been resolved and nope still the 4 minutes 13.49h-13.53h, like clockwork off it went.

[Midnight_Voice]

@TeamLangdale 

So glad you’ve been reunited with your lost love!

[CustardCreams]

Update: No resolution and still just the live 4 minutes over and out, Not received a call to update nor a text/email nothing. The 5.11 the problem first occurred, This is dreadful. Is the problem unique to households then and not just an issue at the sxchange as I imagine the exchange services multiple households and not just one? Giving up the will by the day....

[CustardCreams]

How long did you have the issue for Team Langdale? Glad you have it resolved 🙂

[TeamLangdale]

For me it was about a week and a half in total. My issue does sound very different to yours, having absolutely nothing as opposed to your 4 minutes. 

I hope they resolve your problem soon! 

[CustardCreams]

For the record as my memory will not recall all of this. 

Day 32 and original issue remains unresolved.

It is with the triage team now I am told. Message from TMC last received Monday 16.12.2024.

More than just a bit fed up of it now in all honesty.

[Midnight_Voice]

@CustardCreams 

Poor service like that really takes the biscuit 😛

[CustardCreams]

In addition to my previous post 'Day 32' means business days the complaint duration is counted upon.

I have been experiencing the error continuously now for 45 days.

I eagerly await contact from 'Executive Complaints' who I'm told the complaint is escalated to once reaching 30 business days. I have heard nothing from them thus far on Day 33.