Error code IPC6023

[CustardCreams]

Does anyone know what the error code IPC6023 may mean and what I can do to try and fix it please? Have to wait a week for an engineer to visit. Live tv is a blank screen. Apps and broadband working as normal. Very strange. Thanks in advance for any assistance. 

[CustardCreams]

I see what you did there! 😂

[CustardCreams]

Day 59 of problem suffered. (Working days 40) 

Nothing whatsoever from the Executive Complaints desk/portakabin (where 30+ days complaints are auto escalated to apparently).

First line support are most helpful however it is not them who can resolve this. The updates from TMC are few and far between. All a bit shabby from EE thus far to be honest. I never thought for a moment I would be, as yet, unable to mark this case as resolved into 2025. 😞

[TeamLangdale]

Firstly, Happy New Year. 
That’s an awful long time to be without the product working correctly. At what point do you think you’ll call it quits and look elsewhere? I’m sure you’ve got every right to cancel your contract by this point.

My problem has risen it’s head again. I’m back to having the exact same issue with my setup. 

[CustardCreams]

HNY Team Langdale, sorry to hear you are experiencing the same problem again! If this reoccurs once it is ever resolved I am not sure I will have any patience left to deal with the problem again to be perfectly honest. How did they resolve your problem the first time? I am aware the TMC department are investigating but have been doing so since late November so it is no quick fix by any means which is concerning.

I was hopeful I may have heard from the Executive Complaints Team by now (as I was advised I would do!) to discuss contract termination and options available as I have not been offered anything by way of redress other than discounts off the monthly bill. 

Patience ran thin/out a while back and it is now a feat of endurance to see if there even is a solution to the problem. I have other issues including being 'missold' (there word) to try and resolve once this is ever sorted out satisfactorily. 

[CustardCreams]

Day 67 since error code first displayed. (Business days 46). Still no resolution. 

[Rach_H]

Hi @CustardCreams 

We want to make getting online as straightfoward as possibile.

Have you heard back from our team about this?

Rach

[CustardCreams]

Hi Rach_H, The complaint is with TMC and is being investigated since November'24. No solution yet sadly. It is a tv service error, the brodband itself works perfectly. I hope for a resolution very soon.

[Vichu1]

Hi @CustardCreams Please be advised that this is being dealt with by our team and updates to follow soon.

[CustardCreams]

Hi Vichu1, yes I hope so too. It is now day 71 since the problem first occurred.

[CustardCreams]

Just to update: now 91 days since error code first displayed (5.11)

New Smart Hub pro hub received and installed. Problem resolved itself overnight and all channels were broadcasting as they should. Recording facility which we had not had available due to issue also worked which was great. All good for around a week and yes you've guessed it the cursed error code IPC6023 presented itself once again. 

Difference now being that we get no picture for live tv at all now as opposed to previously where we would get 4 minutes every day on testing. I believe this may be significant and mean the issue is outside of the property. 

Had a stock text response from TMC on Friday to state the fault with your tv service (?) is still under investigation. The error message displayed states it is an issue with the broadband so I do not know which is correct ?!?

If anyone at EE sees this update please could you contact me as the last conversation with TMC was during the few days my service actually worked and I reported this to you, I need to update you to the contrary unfortunately.