EE TV Box Problem

[N_i_c_k]

Can anyone understand why my EE TV box has to have a full hard reset every time I turn the TV on? (Pressing the button for X amount of seconds on the box).

I get error code YVM104 - Which is internet related. I've swapped out the CAT5 cable and tested my internet speed 600+Mbps... The internet isn't the problem. The box is hardwired to the router.

I just want to watch TV and it's a pain having to do this every time 

Thank you for any advice!

[Northerner]

Hi @N_i_c_k 

Which router do you own as it maybe your router port is sleeping or in some cases there is a delay before the ethernet port activates. 

Try over WiFi to see if you get the same issue.

Thanks 

[DarrenDev]

Try disconnecting the ethernet cable for a moment instead of rebooting - it should fix it quicker. 

I believe there's a known issue that devices can fail to connect immediately after waking up, although I thought it was supposed to recover itself after 30 seconds.

[N_i_c_k]

Hello,

It's the Smart hub SH32B

Good idea with the wireless connection, I shall try that and report back, 

Thanks for your help 

[Juley133]

I'm having to do the same ,loosing tv ,have test line and say internet issues, have to do unplug router and reset, this is a pain have reported it but had no response ese

[Christopher_G]

Hi @Juley133 

Welcome to the community.

Did you see @DarrenDev's reply above? If you're using an ethernet cable too, that may be a quicker way to restore connection. You've done the right thing in reporting it, hopefully there's a fix in place soon.

Chris

[N_i_c_k · Accepted solution]

Solution! 

Connected via WIFI and never had an issue since. 

Thank you all for helping