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EE TV Smart Hub won't record a programme

TelReed
Investigator
Investigator

‎02-07-2026 03:40 PM

My EE Smart Hub (SH20A) says it can't record the live MOT Match between Mexico and England on BBC1 on July 6th at 12:10am then says "please try again later". I have recorded BBC1 channels with no problem before. Is there some restriction between EE and FIFA? I have both the internet and a TV aerial plugged in so, I am assuming I am getting Freeview Channels via the TV Aerial. All other BBC Channels and all non-subscription channels are getting recorded OK

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2 REPLIES 2
TelReed
Investigator
Investigator

‎02-07-2026 03:51 PM

I am replying to myself as I meant to say "Is there an agreement between the BBC and EE not to record this match on EE's storage"

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Schockwave
EE Community Star
EE Community Star
In response to TelReed

‎02-07-2026 04:01 PM - edited ‎02-07-2026 04:11 PM

@TelReed , I have just checked the BBC1 program via the Radio Times, and I cannot see anything about MOT Match on the 6th July, not sure where you are seeing that.

You should ber able to record it, but probably not showing as yet, it is showing on my recorder and TV, no idea about EE TV, as I do not have it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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