New to EE & cannot activate Netflix (I have an existing Netflix account).

[Mel205]

Received email from EE telling to activate Netflix but the link does not work.  I have an existing Netflix account.

[Leanne_T]

Hi @Mel205 

Thanks for coming to the community 🙂

Do you get an error message when you open the link? 

Leanne. 

[Mel205]

Thank for your reply.  I don't get any error messages -when I click on activate nothing appears to happen.  When I login to the app the Netflix and Discovery activation buttons appear, but again, nothing happens when I click on them.  The screen momentarily goes blank and then the buttons return.  Both services are available on the TV so perhaps they are already activated, so I will give up until they stop working!

[James_B · Accepted solution]

Hi @Mel205,

If you're able to watch content, it sounds like your subscriptions have been activated.

James

[Mel205]

Thank you for your help

[Milleman66]

We state Netflix can be chosen as an added extra but the option isent even listed on mine? 

[Christopher_G]

Hi @Milleman66 

Welcome to the community.

Are you on an iPhone plan or an Android plan?

Chris

[Milleman66]

Hi,

I phone, is Netflix not an option?


Sent from my iPhone

[Christopher_G]

Not on iPhone plans, @Milleman66. You can see the Inclusive Extras here on this help page.

Chris

[Milleman66]

Ok, many thanks.


Sent from my iPhone