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Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 281 Views
  • 2 replies
  • 4 Helpful

Resolved! Apple TV+ trial gifting?

Does anyone know if you can ‘gift’ the Apple TV+ free trial to someone?I’ve just added EE TV (with the Apple TV 4K box) to my EE Full Fibre broadband account. I already have an Apple TV+ subscription, via the Apple One add on included within my Full ...

Traynor78 by Established Contributor
  • 1053 Views
  • 3 replies
  • 2 Helpful

Now TV app not working on EE mini box

The now TV app isn't working on the mini EE box. Works fine on the main box. Any ideas? I'm just getting the blue circle whirling round...

EE tv

why do EE make the EETV app - I rang support to say I have downloaded the app but can’t sign in .Respose - no one can it has no functionality…?What? Are they insane or is the support team delusional?I have just swapped from BT tv and broadband and it...

recorded programmes

i have recently moved from sky to ee... but if i record a programme or series on my main tv it doesnt show on my recordings on the tv in the bedroom....with sky any recordings showed on both tv's....  is this correct?

andy4756 by Investigator
  • 898 Views
  • 7 replies
  • 5 Helpful

Resolved! Basic Netflix package included with my Broadband

I  joined EE broadband  and TV  Package a few days ago, the  Basic Netflix included, I was under the impression  that  included  adverts,  I'm  concerned  as I watched two episodes of a programme  showing no adverts can this be correct,  as I do not ...

MD1955 by Investigator
  • 3173 Views
  • 9 replies
  • 7 Helpful

EE TV BOX PRO defaults always to live TV when turned on

My new EE TV Box Pro annoyingly always reverts to, and starts playing, a live TV channel when powered on. This is taken from the “What’s on TV Now” category. I am worried about this because I have cancelled my TV licence and only want to watch apps l...

janwright by Contributor
  • 1371 Views
  • 7 replies
  • 2 Helpful

Discovery Plus

I can watch discovery plus with no problems. But the following day it loads but will not play. Comes up with error 1k-0028, I can retry or back. The only way to sort it is to unplug the power and restart the ee pro box. Any ideas please 

singy64 by Visitor
  • 2244 Views
  • 2 replies
  • 1 Helpful

Resolved! EE TV

I recently started using the EE TV box, but it has a very annoying feature in that it automatically starts playing content. I think the last live TV channel that was played (I don't tend to watch live TV, so I'm guessing it defaulted to BBC1). Does a...

KatD1 by Explorer
  • 1204 Views
  • 6 replies
  • 2 Helpful