discovery+Premium?TNT

[SirJasper]

Good Afternoon,  

Having just transferred from BT I seemed to have lost my subscription to Discovery+/TNT, a service that is already paid for. (Probably my fault).

However, all and repeated attempts to re-activate have  ended in total failure with the message "We've had a problem.....Please try again.... etc    Why isn't this working???

Very frustrating and I would like this service restored to me certainly before next Champion League football matches.

Any positive help welcome.     Many thanks.

[Ali_A · Accepted solution]

Hi @SirJasper 

Welcome to the Community. 

Do you have Discovery+ as part of an EETV package? 

If so was it through Activate Discovery+ page you tried to re-activate the service? 

Ali 

[SirJasper]

Thanks very much for response,  i did reoly but that seems to have disappeared somewhwere.

I had Discovery+/TNT as part of my BT package which is currently paid up until 6th April.

Transferring to EE I just wanted the Broadband and attempted to reactivate Discovery+/TNT through that.  I did not want the TV and elected not to have it. 

To date all efforts have totally failed and I'm without a service I have paid for.

Thanks.  Philip C.

[Christopher_G]

Hi @SirJasper 

Have you spoken with our Technical Support team? They should be able to check everything from our side to make sure your accounts are linked correctly and get it working for you.

Chris

[SirJasper]

Hi Chris,

Problem finally fully resolved after speaking with a charming young lady named Bev.

Web site links need to be fixed though.

[Katie_B]

Thanks so much for letting us know @SirJasper.

I will flag this with the relevant team. 

Katie