IPC6021 Error

craignicol99 · ‎04-08-2025

Hello My tv is now showing an error code IPC6021. Can someone please advise what I need to do?

Leanne_T · ‎04-08-2025

Thanks for coming to the community.

Please do get in touch and our broadband tech guides can get this error message looked into and help get this resolved 🙂

Let us know how you get on.

Leanne.

View solution in original post

Northerner · ‎04-08-2025

Hi @craignicol99

Maje sure your software is up to date. If so then you'll need to speak to EE CS.

Read here https://community.ee.co.uk/t5/TV/IPC6021/td-p/1418877

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

craignicol99 · ‎04-08-2025

I assume you can only do a software update on the tv? If so it doesn’t give me the option to as it’s stuck on the page with the error code. I’ll give them a call

Leanne_T · ‎04-08-2025

Morning @craignicol99

Thanks for coming to the community.

Please do get in touch and our broadband tech guides can get this error message looked into and help get this resolved 🙂

Let us know how you get on.

Leanne.