Can’t connect to Netflix etc on tv since changing to digital broadband

[Katie_B]

Hi @Teuchterno12. 

Welcome to the community. 

Are you experiencing this issue with all apps?

Do you see an error message?

Please provide more information so we can help.

Katie

[XRaySpeX]

What is " digital broadband"? Do you have fixed EE Home BB or do you have a mobile BB router?

[Teuchterno12]

Have EE Broadband with digital phone , can access wifi on iPhone iPad but not smart tv even with entering the wifi code - many times and resetting router again many times to see if they will connect 

[Ali_A]

Hi @Teuchterno12 

You may need to access your router hub settings to change the WIFI band to 2.4 GHz for compatibility with your Smart TV. 

If you let us know which EE router do you have, and what's the make/model of your Smart TV we can help with the steps on how to do this.  

You could also try connecting your TV directly to your router through ethernet cable instead, if your TV has a connection for it. 

Ali 

[Sylviamm]

I also cannot connect my TV WiFi to the new router. I have tried compatible and have tried DMZ, but to no avail.

Samsung UE32T4300AKXXU

Router Smart Hub Plus

Cheers Sylvia

[Sylviamm]

It seems, I did not try the compatible WiFi, as I did not enter a password and save it. Is that worth a try?

Cheers Sylvia

[XRaySpeX]

@Sylviamm : Yes. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your problematic 2.4 GHz devices to that.