Can’t connect to Netflix etc on tv since changing to digital broadband

Teuchterno12 · ‎17-11-2025

Katie_B · ‎17-11-2025

Hi @Teuchterno12.

Welcome to the community.

Are you experiencing this issue with all apps?

Do you see an error message?

Please provide more information so we can help.

Katie

XRaySpeX · ‎17-11-2025

What is " digital broadband"? Do you have fixed EE Home BB or do you have a mobile BB router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Teuchterno12 · ‎18-11-2025

Have EE Broadband with digital phone , can access wifi on iPhone iPad but not smart tv even with entering the wifi code - many times and resetting router again many times to see if they will connect

Ali_A · ‎18-11-2025

Hi @Teuchterno12

You may need to access your router hub settings to change the WIFI band to 2.4 GHz for compatibility with your Smart TV.

If you let us know which EE router do you have, and what's the make/model of your Smart TV we can help with the steps on how to do this.

You could also try connecting your TV directly to your router through ethernet cable instead, if your TV has a connection for it.

Ali