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TNT Sports or HBO Max - read this first

Please scroll to the section relevant to your subscription type and read all the information before asking questions:1. EE Mobile2. EE TV (BT or EE Broadband)3. Sport on BT BroadbandThis post will be updated as more questions/issues arise.If your spe...

DarrenDev by EE Product Expert
  • 4511 Views
  • 15 replies
  • 7 Helpful

HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 6359 Views
  • 22 replies
  • 9 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 20479 Views
  • 83 replies
  • 26 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 1230 Views
  • 2 replies
  • 5 Helpful

Downgrading Tv Packages

Can anyone tell me how I downgrade my packages? I moved from BT to EE and was told I'd get 'Full Works' free for 3 months, 1 month in and I want to downgrade back to Entertainment. Last month was told there were buttons that appeared when the second ...

Terrible TV connection!!

We've been with EE for about a month, twice ive phoned the TV  saying  no signal or channels not available, sometimes there is no sound, have to reboot both TVs most days!Had an engineer out and was advised to get a wifi extender because we have wall...

Golden291 by Investigator
  • 472 Views
  • 3 replies
  • 0 Helpful

Resolved! Red button for football?

Does ee have the red button funtion, so you can pick which football match you want to watch?Tried it like we usedt to on Virgin but nothing happens, was told when we signed up that it would workDont undestand all this thing about NOW tvAny help much ...

Golden291 by Investigator
  • 771 Views
  • 2 replies
  • 3 Helpful

Unable to record series

Hi,Im unable to record series on my ee tv box anymore, it means every week I have to record each rugby game and F1 race if they're on and if I forget then I miss it. Why has this feature changed as it was really useful?

Resolved! TV homescreen

I am new to EE TV having switched from Virgin on price. I find the home screen extremely unfriendly. There is always a background of a programme I have no interest in. All I really want is a channel list (I don't need pictures just names and perhaps ...

NOW TV on MacBook

I normally watch NOW TV on through EETV but I dont have access to my tv tonight. How do I watch on my MacBook Air? 

IanW56 by Investigator
  • 507 Views
  • 1 replies
  • 1 Helpful

Resolved! Pause TV = can’t see bottom third of the screen

I am sure that a short while back (prior to a recent update) when you paused live TV the black bar that appears at the bottom of the screen would disappear after a few seconds. Now it appears to stay until you restart the program, which is no good if...

PaulB2005 by Established Contributor
  • 434 Views
  • 3 replies
  • 1 Helpful

Moved house now only 1 tv box works

I moved house and was told that my mini box would also continue to work. It is not working. How can I resolve this?Thanks

Pgl1 by Visitor
  • 327 Views
  • 1 replies
  • 1 Helpful

Big sports package

Any idea where i can get the big sports full channel breakdown...

Dougle by Investigator
  • 582 Views
  • 3 replies
  • 2 Helpful