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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 1564 Views
  • 6 replies
  • 6 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 7159 Views
  • 19 replies
  • 8 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 586 Views
  • 0 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 529 Views
  • 2 replies
  • 6 Helpful

Resolved! Second apple tv

Has anyone bought from eBay an EEtv Apple TV for a second box and it’s worked. im considering buying one from eBay and using it as my second box as its far superior than the mini box. some folk are selling the EETV unopened Apple TV 

Markd53 by Contributor
  • 515 Views
  • 1 replies
  • 1 Helpful

Bad picture

So, having recently moved to EE for broadband and tv, I’m finding the tv signal shocking. We don’t have an aerial so it’s all via the internet. I’ve spoken to EE and they’ve sent a new box which has made no difference whatsoever. Not sure it can be t...

xnatskix by Explorer
  • 678 Views
  • 3 replies
  • 1 Helpful

EE TV Prime video app

I had moved from BT to EE, kept my BT TV Pro and added the EE mini TV multiroom box. On the EE mini TV multiroom box all the FAST channels on the prime video app are there and working but they are not on my BT TV Pro that has had its software updated...

Weerab2024 by Scholarly Contributor
  • 3355 Views
  • 14 replies
  • 5 Helpful

Ee tv guide showing off air

I have noticed all my sky sports channels are showing off air after Friday next week. Why is this ?

Will461 by Contributor
  • 908 Views
  • 9 replies
  • 1 Helpful

Freeview box flaw?

Got a new Freeview box and all the  kit, including modem,which was recently replaced when we moved from BT to EE in October last year. Everything seemed to be OK but TNT sports kept dropping out yesterday, so decided to look for a problem. Only thing...

Second ee tv mini box

Why can't I purchase my own second ee tv mini box for a third tv?Other content suppliers allow views on alternative tv's and check if more than the subscribed  number is being used at the same time... EE could do this too, but deem to chatge you up t...

Resolved! Fault code YVM102 loss of internet connection

Hi , I've had EE fibre and TV boxes since April . The main TV box connected via ethernet cable works perfectly well but both the TV mini boxes have regular issues whilst  watching programmes the box loses internet connection and yvm102 fault code is ...

Paul_T5 by Visitor
  • 855 Views
  • 2 replies
  • 1 Helpful

Strange problem rewinding live TV.

I can not rewind the program "This Morning" on ITV, weekday mornings.Pressing rewind jumps back a second or so then back forward to the live bit then back a second then forward again for a very stuttery picture.I have tried a couple of other channels...

TV app - hiding channels

I suspect I know the answer, but is there any way of hiding channels in the phone app, like you can do on your TV? Just want to see the channels I watch, not hundreds of channels I don't even have (like Sky and NowTV).

Resolved! Disney +

It’s 2025 and EE Tv still haven’t brought the Disney Plus app to the platform. We shouldn’t have to opt in to other services to access this! At this rate I may as well go back to sky.