Error code IPC6023

[CustardCreams]

Does anyone know what the error code IPC6023 may mean and what I can do to try and fix it please? Have to wait a week for an engineer to visit. Live tv is a blank screen. Apps and broadband working as normal. Very strange. Thanks in advance for any assistance. 

[Peter_W]

Thanks @CustardCreams, TMC are our next level of technical support, so are definitely the best place to be for getting this issue investigated further. 

Please keep us posted on how things go!

Peter

[CustardCreams]

Update: Made sure I was in and by a phone for 1.30pm as advised. No phonecall, I phoned at around 3 and was advised it stated 'from 1.30pm' and not 'at' 1.30pm like I was wrongly advised. Heyho these things happen, no one has phoned me as yet since. It's definitely a broadband issue I know although it is running perfectly. It is an issue with the way it deals with the signal sent, I just need someone to sort it. Day 10 and I am still getting this error message. 😞

[CustardCreams]

Responding for the record to state this error code IPC6023 remains unresolved.

It is with TMC so I await to hear from them. I  do not need to contact EE. The error code and cause of the interruption to my tv service first occurred on 5.11.2024. I now get 4 minutes of live tv before a 'freeze' and the cursed error message and code displayed.

I've the patience of a saint I really have.

[CustardCreams]

For the record the problem first occurred on 5.11.2024 and remains unresolved. TMC have the complaint and are due to look at the ongoing issue today 28.11.2024. I await further contact from them. I receive 4 seconds of live tv when testing every time then a freeze and the dreaded error message is displayed.

I hope to hear of a resolution imminently, my patience is now wearing thin. 

[CustardCreams]

*4 minutes that should have stated.

[TeamLangdale]

Hi,

now following this thread as my house setup (EE broadband, main TV box and 3 mini boxes) has suddenly started throwing out the same error. Reset the main box to no avail. Nothing connection wise has changed and the apps all work, proving that the broadband connection is just fine.
This clearly has to be an EETV and not a broadband one. 

i cant’t believe you’ve been so patient with it, nearly a whole month without resolution is completely unacceptable!

[CustardCreams]

Thank you, i don't know either to be honest it is incredible. Yep nearly a month now shortly. I'd 25 years with my previous provider with very little issue. I've taken annual leave days x2 to be available for engineer visits, neither EE or Openreach engineers knew what to do whilst standing in my living room. I've had 2 different routers, where the fault occurred using both, so it isn't a faulty router, the broadband itself works as expected. The issue is with signal interpretation at the 'exchange'. I've reset everything many many times to no avail. It will be mothing you can sort yourself.

Ensure it is escalated to 'TMC' department as quickly as possible as it is only this department who are able to look into the complaint for you. 

[CustardCreams]

Have you had any luck with your 6023 error by any chance? 

Now over 1 month later and the problem remains unresolved. The only dept that can resolve it have it, I have heard very little from them. 

[Midnight_Voice]

@TeamLangdale 

(Omitted to ask before now, sorry).

Do you, like @CustardCreams , get several minutes of service before the error message, or is it instant?

The rule of thumb is that if it starts off OK and then fails, the problem is on your premises.

But if it fails instantly, the problem is somewhere in the broadband chain.

[TeamLangdale]

I do not get anything. Every channel is black and throws the error code. Everything we watch at the moment has to be through the apps. Which isn’t great as I means I can’t record from live tv (the F1 being the one thing I record to watch uninterrupted by the kids). 
I have no resolution as yet, I phoned the problem through this week. I spoke with an advisor (who was excellent, it has to be said) and he escalated the issue to the TMC team. Apparently they have all the details of my issue and now it’s a waiting game. Hopefully not too long!