Error Code YVM102

[rabsterman]

Getting code YVM102 after switching my box today.

It is a wired connection that is good because I have my desktop next to my box and swapped the leads.

Box powered off/on   and no effect.

Router restarted and no effect.

EE Tech support uncontactable.

I can even find an email address for you guys.

Phone support is +1 hour.

I know I am only a customer, but what am I to do?

[rabsterman]

I know my broadband is work because I'm watching the Leicester v Arsenal game though the BT app on my desktop through the same wired line

[Christopher_G]

Welcome to the community, @rabsterman 

Do you have another ethernet cable that you could try? Just to rule that out being the problem.

Chris

[rabsterman]

I've tried different cables and different ports.  I managed to speak to some and it looks like the hardware but they won't replace the unit until an engineer comes out.

[Christopher_G]

OK, thanks for trying, @rabsterman 

Did they book an engineer to come out for you?

Chris

[rabsterman]

Tuesday.    Thanks

[Michael_D]

Great. Please keep us posted with how it goes after the engineer has been @rabsterman.

Michael

[dogwalker4]

Hi, had the problem for days with the new powerline adapters that EE sent me,  still got the same problem,  have now put my old BT Mini Connectors back on and switched tv on this morning and everything working fine

Nigel