Error Code YVM102

[rabsterman]

Getting code YVM102 after switching my box today.

It is a wired connection that is good because I have my desktop next to my box and swapped the leads.

Box powered off/on   and no effect.

Router restarted and no effect.

EE Tech support uncontactable.

I can even find an email address for you guys.

Phone support is +1 hour.

I know I am only a customer, but what am I to do?

[rabsterman]

I know my broadband is work because I'm watching the Leicester v Arsenal game though the BT app on my desktop through the same wired line

[Christopher_G]

Welcome to the community, @rabsterman 

Do you have another ethernet cable that you could try? Just to rule that out being the problem.

Chris

[rabsterman]

I've tried different cables and different ports.  I managed to speak to some and it looks like the hardware but they won't replace the unit until an engineer comes out.

[Christopher_G]

OK, thanks for trying, @rabsterman 

Did they book an engineer to come out for you?

Chris

[rabsterman]

Tuesday.    Thanks

[Michael_D]

Great. Please keep us posted with how it goes after the engineer has been @rabsterman.

Michael