Double charged?

[peter_tweeter]

Hi,

Wondering if somebody can help me.

I think I am being charged for Full Works package, but also a Now Sports rolling membership on top of that, even though Now Sports is included in Full Works package.

My bill has come out much more than expected after I had switched from BT to EE, and looking at my itemised bill I believe this mistake could be the cuplrit?

Any help is appreciated,

Thanks. 

[DarrenDev · Accepted solution]

Apologies @peter_tweeter - I can confirm that your account has been overcharged. Your automatic order failed, so someone manually processed it and ticked the wrong box.

I've corrected it now, and will get a refund for the overcharge applied to your next bill if that's OK?

I see that you've also had a Hayu subscription added to your account, but don't see it on your original order - can you please let me know if this was intentional?  If not, I'll get that removed and refunded too.

Sorry for the inconvenience.

[peter_tweeter]

Hi Darren,

Thank you very much for the quick reply.

HayU sub is intentional so that one can remain but would appreciate refund for Now Sports double sub.

Cheers.

[DarrenDev]

No problem - that's now sorted.  You should receive an email confirmation of the credit.