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Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 169 Views
  • 1 replies
  • 4 Helpful

Creating a new order

Having been with EE a long time, I must say I’m disappointed this. We spoke to an advisor yesterday who was supposed to call back to complete an order which we never received. it was £60pm yesterday and has gone up to £78pm which can’t be changed. We...

YouTube introduce ‘Parent code’

Sharing in case it is useful YouTube have introduced a new feature which enables a parent (who has an account), to set up a ‘Parental code’ to prevent kids from watching YouTube signed out or accessing accounts meant for older members of the househol...

Resolved! TV Sport

TNT sport deleted when we switched from BT to EE in December.  EE unable to add sport after 16 phone calls.,Complaint raised. 4 separate orders by different operators made, but still not activated Unable to speak to anyone who can help. No one will p...

DorsetD by Investigator
  • 717 Views
  • 5 replies
  • 3 Helpful

Resolved! Now TV no longer working

Two days ago the Now TV app on my EE TV box stopped working. When I select the app the screen goes black for a couple of seconds, and then the previous screen appears. I have updated the channels and the apps using the EE TV box settings, but without...

Problems with Connection following a swap from BT to EE router.

Problems with my broadband service were eventually sorted after swapping the routers and a n Openreach engineer visit to north the line.  My Computer, phone, and iPads all work with the broadband.  Unfortunately my printer doesn't connect to my compu...

Another Netflix issue

Chose Netflix as a reward but still can’t access it. No text or email with a code (I have checked). How can I get access?

nfg by Visitor
  • 832 Views
  • 6 replies
  • 1 Helpful

Managing EE TV subscription

I have seen the other community post but as having the same issue, and no timescales given I'm raising again.When will we have the ability, like we had on BT, to manage our TV online?This is all rather disappointing considering the "big sell" to move...

DarrenG2 by Investigator
  • 783 Views
  • 7 replies
  • 1 Helpful

New IT home Tech department

Has anyone heard of New IT home Tech department, Ive made a few changes to my mobile contracts lately and at the end of the call,  the adviser has tried to sell me extra gadgets, which I don't need. They asked if there was anything else and I explain...

johnels791 by Established Contributor
  • 654 Views
  • 4 replies
  • 2 Helpful

Wait for EE TV or take a new Sky deal as you can't record on TV Mini?

HelloFrom my other threads - I am switching from Sky 900Mbs to EE 1.6Gbs on Monday the 27th.EE don't offer TV yet with 1.6Gbs broadband but apparently it is expected soon - maybe don't hold your breadth.                                        The sal...

bigrob by Established Contributor
  • 1628 Views
  • 13 replies
  • 7 Helpful