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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 1785 Views
  • 8 replies
  • 7 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 7811 Views
  • 19 replies
  • 8 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 644 Views
  • 1 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 540 Views
  • 2 replies
  • 6 Helpful

Unable to activate Discovery Plus

Today I signed up to EE TV and broadband with sport. Although it doesn’t activate to March 3rd, my email allows me to activate my subscription to Discovery+ now. I go to activate my account by linking EE Broadband, enter my account number, enter my m...

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Another question re TV app and iPhone not connecting

Hi allAny newer updates on how to get the EE TV Pro box to pair with the ios app?things I've tried so far:Deleting and reinstalling app (after forgetting and reconnecting to my wifi)Turn off Private RelaySettings all correct (allow EE TV access local...

Cosmic68 by Investigator
  • 723 Views
  • 7 replies
  • 4 Helpful

Resolved! 2 tv boxes in house

I joined EE last week and was promised a mini box so i could watch in another room. I was sent two normal boxes. I cant watch Prime the same time as else someone watching Prime in another room. Both on wifi. Would it help if I connected to antenna?

rosanna29 by Investigator
  • 1314 Views
  • 10 replies
  • 1 Helpful

Sky Stream - New customer

If I buy sky stream through EE can I take advantage of the sky stream new customer prices or as I’ve currently got sky will I not be classed as a new customer?

NathanS96 by Investigator
  • 2257 Views
  • 10 replies
  • 5 Helpful

Confused

Hi all.  I'm new to EE broadband Got my smart hub.  But haven't got any tv remote strange how broadband package arrived.  Broadband signal meant to be active from tomorrow.  

Resolved! ITVX out of sync

Moved from sky Q to EE pro box and had a couple of issues.1st I have to use the tv remote not the ee remote to change the volume on my jvc soundbar. Tv is also jvc. It is set to surround if i set it to stereo I get no sound at all.2nd I have noticed ...

Resolved! EE TV

Hi, I am a long time Sky Q customer with all my contracts ending in a month or so. I have been thinking about changing to Sky stream but I noticed EE TV has recently launched which looks better value than Sky. I wondered if anyone has moved from Q to...

Jeff09 by Explorer
  • 12400 Views
  • 12 replies
  • 13 Helpful

Resolved! TNT sport not working on TV

Recently moved to EE from BT. I am still using the BT youview box. Part of my TV package is the sports package but I can't watch it. I keep getting these error messages . BTP-15001 and  IPC6007. When I look up what they are  or try to fix it but noth...

Happyhre by Explorer
  • 640 Views
  • 1 replies
  • 3 Helpful

Re: TNT Sport

I have your broad and have sky tv and was  wounduring if I can get your tnt sport on my sky tv I only have a broadband line.

Michael4658 by Established Contributor
  • 612 Views
  • 3 replies
  • 3 Helpful