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TNT Sports or HBO Max - read this first

Please scroll to the section relevant to your subscription type and read all the information before asking questions:1. EE Mobile2. EE TV (BT or EE Broadband)3. Sport on BT BroadbandThis post will be updated as more questions/issues arise.If your spe...

DarrenDev by EE Product Expert
  • 7784 Views
  • 25 replies
  • 8 Helpful

HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 8867 Views
  • 22 replies
  • 9 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 25409 Views
  • 83 replies
  • 26 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 1761 Views
  • 2 replies
  • 5 Helpful

Pixelated Picture on EETV

HiMy TV picture is constantly breaking up and pixelating during live TV through my EE box, connected via WIFI. My WIFI speed is 500mb as tested via Speedtest on my mobile phone. It's been like this for months, some days worse than others. Unwatchable...

hardski by Visitor
  • 959 Views
  • 2 replies
  • 2 Helpful

Tv remote

I just set up my TV box but the remote is not working. It turns the TV on and off but nothing else 

Gaffer39 by Visitor
  • 458 Views
  • 1 replies
  • 1 Helpful

Resolved! EE TV Box Pro losing connection to Remote

HelloI have an EE TV Box Pro which generally works very well.However about once every 2 weeks for no apparent reason, the box stops responding to the remote. The blue indicator lights, but nothing happens. Trying the remote re- pairing methods of 9 p...

Neil5459 by Investigator
  • 755 Views
  • 2 replies
  • 0 Helpful

Mini tv box won’t stay connected

Hi , I have one main box and one mini. it’s seem my mini box will not stay connected I’ve only had for four weeks and have had to do a factory reset 4 times already! It’s this a known issue 

TV Handset

 When we were switched over to EE the Engineer provided us with a new handset for the TV and we had to return the existing one - which we did.  NOW this new handset takes ages to turn the TV ON - but even worse having (we hope) turned the TV off befo...

MHENRY39 by Explorer
  • 728 Views
  • 4 replies
  • 1 Helpful

Remote controls

Wouldn't it be nice if the remote controls had illuminated buttons. Really do have trouble seeing them when the lights are low who had a different feel or shape. Even coloured buttons would be nice. I have a Fire TV remote that is illuminated and it'...

EE Tv pro box

Just received my EE TV pro box can I plug it and start using it  my fftp is live with sky  broadband moves over next Wednesday 

Lee14801 by Established Contributor
  • 410 Views
  • 1 replies
  • 0 Helpful

Resolved! EE Ultra boost for now

Hi all, recently updated to EE TV and have to say I’m really enjoying it after coming from Sky Q of 15 years. Everything works and I much prefer the interface. The only annoyance here for me is the fact the Ultra boost for NOW tv doesn’t seem availab...

mediamyster by Valued Contributor
  • 2012 Views
  • 3 replies
  • 4 Helpful

Resolved! Now TV app on phone

Although the now TV app is working on my TV pro box, I can't get it to work on my phone.  I get the message that there are no associated subscriptions.  I tried ringing the help line and was on the phone for over 30 minutes trying what the advisor wa...

Resolved! Now tv on eetv

Hi all, My services went live this morning, I have had no issue logging into netflix, however cannot log into discovery tv or now tv plus none of the channels on channel guide work, I have full fibre 74 essentials with now entertainment bundle Inc. D...

Dandy1980 by Contributor
  • 1928 Views
  • 13 replies
  • 9 Helpful