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Forum Posts

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 168 Views
  • 1 replies
  • 4 Helpful

Netflix no Dolby Atmos Vision Rip off

I have posted on here about this issue and looking at other posts others have same problem. I don't know how EE can push a subscription saying you will get an enhanced experience by PAYING EXTRA when it DOES NOT WORK.I complained to ee and they said ...

Mitoman by Contributor
  • 3862 Views
  • 39 replies
  • 31 Helpful

TV Mini boxes

I'm just transferring from Sky Q to EEtv - I have been offered 1 pro box and 1 mini box. Currently with Sky Q I have 1 main box and 3 mini boxes. Is there a limit to the amount of EEtv mini boxes I have? The call centre said they can only supply 1 mi...

Additional TV Mini Box Request

I have 300 Fibre.  EE TV pro box and 1 tv mini boxToday I rung EE and asked if it was possible for me to have a second TV mini box for the bedroom, I vaguely remember somewhere stating that I could get two TV mini boxes free of charge alongside my ma...

Scorpioxx by Investigator
  • 4139 Views
  • 7 replies
  • 7 Helpful

Resolved! EE TV App Error AJ963

Is the iOS version ( 6.4.0 ) of the EE TV app now dependent on a particular operating system on an iPAD?Following the recent update I am consistently receiving error code AJ963, and despite the iPAD being paired with the TV box I cannot log in to my ...

Resolved! “You can’t place an order right now as you have an open order”

I’ve signed up to EE broadband. I’m looking at adding a tv package however whenever I go to browse the packages it says that I can’t place an order as I have an open order. I tried to sign up to broadband and TV a few weeks ago but had to cancel and ...

astirling by Investigator
  • 909 Views
  • 2 replies
  • 6 Helpful

Resolved! Upgraded to Full Works . TNT Sports not working

Hi Yesterday I upgraded to the full works package.   Apparently I am switching over to EE from BT as it works out cheaper.Was told I would be able to watch Sky sports and TNT sports straight away until my activation date of the 29th Problem I have is...

johnbhoy1979 by Established Contributor
  • 1413 Views
  • 7 replies
  • 7 Helpful

TV

When fast forwarding recordings, and clicking play, the time bar as don’t disappear? Anybody know a way how to stop this happening? 

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Resolved! EE tv start up

Hi, when  I press the button to start up the tv, it takes ages.Is there any way I can speed up the process?

Killieboy by Investigator
  • 706 Views
  • 5 replies
  • 3 Helpful

Resolved! swap bt pro box to eetv Apple TV 4K

I just recently changed over my tv and broadband to EE from BT, I currently have a BT tv pro box am I able to swap it to EE Apple TV 4k?

Creating a new order

Having been with EE a long time, I must say I’m disappointed this. We spoke to an advisor yesterday who was supposed to call back to complete an order which we never received. it was £60pm yesterday and has gone up to £78pm which can’t be changed. We...