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Forum Posts

Winter Watches with STV Player

  The nights are drawing in, but as you pack away the barbecue and crank up the central heating, there's no reason to feel glum. STV Player has you covered with a selection of snow-stopping Winter Watches to keep you entertained right through to spr...

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James_B by • EE Community Manager
  • 187 Views
  • 2 replies
  • 0 Helpful

Improvements to your EE TV experience

We've recently made a few improvements to your TV experience to help you discover great content more easily and get quicker access to the things you love watching. Here's what you might notice... Disney+ now available in Search on EE TV  Finding some...

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James_B by • EE Community Manager
  • 1944 Views
  • 14 replies
  • 8 Helpful

Sport. Full Stop. Get sport only packages with EE TV and broadband.

  Get sport only packages with EE TV and broadband Hey everyone, the football season is back. Transfer rumours are everywhere, group chats are buzzing again and every match feels like it matters. With EE TV and broadband, you can get TNT Sports with...

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Chrissy_G by • EE Knowledge Specialist
  • 1186 Views
  • 2 replies
  • 4 Helpful

Flex your EE TV to catch all the hits on Netflix

Hi everyone, just wanted to let you know about some great content coming up this summer on Netflix, and how you can make the most of it with EE TV. Flex your EE TV package to catch all the hits on Netflix – it’s TV with the ultimate flex There's a h...

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Chrissy_G by • EE Knowledge Specialist
  • 1964 Views
  • 9 replies
  • 6 Helpful

Resolved! Re: Getting charged for something that's already been sent back

I received my we box and did not like it so I sent it back after 2 days six months down the line I noticed money being taken out my account so they had six months money off me and said I didn’t ring them to cancel since then they are telling me me I ...

Resolved! Getting channels

I have entertainment with my package but channels are locked they have a padlock next to them .it says I have to buy them with EE 

Knowhead by • Investigator
  • 810 Views
  • 5 replies
  • 0 Helpful

Resolved! EE top box missing recordings

Our top box (Aerial fed)  programmed to record a complete series aired each week day .  Went away last week and came back to 2 days of no recording . It failed to record last Friday and last Monday BUT recorded Tuesday and Wednescay!! Any ideas?? 

Very bad customer service

Two weeks ago i made complaint and was told yes it will be looked in  today I get a text to return equipment  so I rang up  and was told the person how is dealing with my case will be in after 4pm today  and I will email as a matter of urgency surpri...

Lee14801 by • Established Contributor
  • 881 Views
  • 5 replies
  • 2 Helpful

Resolved! TV keeps pixelating / dropping out / loosing sound

EE TV was installed on 2rd October.  The picture keeps pixelating / dropping out and loosing sound.The sound volume is also poor.    Disappointed with this situation.  What can be done to stop this happening.

Yvm102 error code again!

I am completely fed up with EE. Since the change from BT my TV has repeatedly shown YVM error code and refuses to connect to the internet. The app is so confusing to navigate that I end up giving up in frustration. I have resorted to watching channel...

Fully1 by • Visitor
  • 1459 Views
  • 3 replies
  • 2 Helpful

EE TV not working

Hi everyone, Wondering if anyone can help, I’ve had EE TV and broadband for about a month now and for the last three days none of our channels have been working. We can use the apps and the broadband is working fine. When I check the connection betwe...

Sarlouoh by • Explorer
  • 2163 Views
  • 6 replies
  • 2 Helpful

Resolved! Pause function on live or recorded tv hangs

Recently changed to EE from BT and had the new EE box.Since we've had it we get the following problem randomly. If we are watching either live TV or a recorded program and press pause then randomly the system will become unresponsive when we try to u...