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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 1779 Views
  • 8 replies
  • 7 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 7792 Views
  • 19 replies
  • 8 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 642 Views
  • 1 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 539 Views
  • 2 replies
  • 6 Helpful

EE TV Box

Has any body had trouble with ee box using  itvx  keeps stopping through programme please .

Resolved! Apple TV and discovery premium activation help

I’ve just signed up for full works with ee. I’ve been able to add my existing Netflix and now subscriptions without any problems. I received activation links which all,worked. However when I try to activate my 6 month free trial of Apple  TV and disc...

Appletv activation

Hi there,I was offered a 6 months trial to apple tv so i claimed it, currently on the eetv app it states that I need to activate the free trial however when I press the activate button it asks me to complete it on apple.com, I have no idea where to s...

Dandy1980 by Contributor
  • 546 Views
  • 3 replies
  • 3 Helpful

Trying to activate Discovery plus

I have been trying to activate Discovery+ since subscribing to EE Sports at the end of January, and have spent hours online trying to sort it, and hours on the phone to the helpdesk, promised calls back to give me an update that have never happened, ...

Thezins by Visitor
  • 801 Views
  • 1 replies
  • 3 Helpful

Resolved! Recording channel 4 or 5

can anyone tell me why we can’t record channel 4 or 5 programmes? It says this programme can’t be recorded please try again later. Thank you 

Resolved! How to get an additional TV Box with EE?

Hi, can anyone advise on how I can order an additional TV box - I joined EE recently and have two boxes but need a third for a bedroom.I have tried calling several times now but cannot access a human voice. No chatbot can help. And I cannot see an ar...

Big sports how much

How much extra is big sport? As when I rung up to change my broadband I was told I could have it for £20 no where have I seen any pricing and all I get when trying to add broadband and TV via the app is an error message!  I’m still in the 14 day canc...

hayowls by Visitor
  • 486 Views
  • 1 replies
  • 0 Helpful

Hope new content EETV 2025

I hope this year EETV gets some content that keeps the app relevant.  I would like to see more discovery on demand on the EETV app and also Shudder ..What's people thoughts and do moderators have any news on the future 

Smith861 by Contributor
  • 545 Views
  • 1 replies
  • 0 Helpful

Eurosport

Discontinued.  Paying for six sports channels - now receiving two.Why no reduction in monthly fee?

JPL3 by Visitor
  • 463 Views
  • 2 replies
  • 2 Helpful

ee tv box

Have placed an order for EE box and have been waitingsince 21st Feb.  Have phone them three times now for over an hour each time.  hen they go to place the order it comes up as a fault...........

Tracy159 by Visitor
  • 359 Views
  • 1 replies
  • 2 Helpful