EE TV

[emily612]

Hi,

Wonder if you can help please?

I recently signed up for EE TV and broadband - and was looking forward to getting it installed. However, the BT engineer turned up and he was unable to run the cables around my house to where my TV sits. He said the EE TV box must be plugged directly into the BT router. So we abandoned the installation.

I went into the EE shop and they told me that the EE TV box is wireless? So if they had installed the router elsewhere it would still work (providing the signal was strong enough)? Is this correct?

Also, if I sign up for EE TV & broadband - is the EE App included in this - as I'd like to be able to use it on my Apple 4K TV box which I already have?

Thanks

[DarrenDev]

Sorry to hear of your poor experience @emily612 - yes, all of our EE TV boxes can work wirelessly. If the signal wasn't strong enough, we also offer Smart WiFi Plus, to boost the signal to anywhere in your home.

If you use your own Apple TV, you would only be offered a smaller selection of channels - the Freeview channels are only available on an Apple TV provided as part of your subscription.

[wgwright]

@emily612 Hi Emily. I’m looking to do something similar. I’ve just signed up for EE TV with an EE TV pro set top box and I also have an Apple 4k TV box. Once everything is set up I’m hoping to download the EE TV App for use on the Apple 4k box. As has already been said it won’t have a smaller collection of channels but I do like the Continue Watching Rail available that can pull content from the various Apps I have on there.

[mcrodgers5]

Simple question. Can you get wet with an ee 5g smart hub ?

[DarrenDev]

Assuming you mean EE TV, rather than "wet" - no, it doesn't work over mobile broadband.  It needs fixed broadband (copper or fibre) to work.

[mcrodgers5]

That's a shame. Why is that if the 5g smart hub runs the same speed as fibre or copper ?

[DarrenDev]

Before Apple TV, the TV channels were delivered over multicast - this only works on fixed line broadband.

Apple TV has theoretically now given us the option to offer it over mobile broadband, however it comes with additional licencing complications.  It may come in future, but there's nothing currently planned (that I know of).

[mcrodgers5]

Ok thank you for explaining that. It's a bit disappointing but it is what it is. As a suggestion it would be good if this was made clearer to people on website and app. My only EE device for now is my 5g smart hub on contract eg not PAYG or monthly to month. Every time I access my account I am offered eetv. As well I checked here before ordering as it is not available to me. 

Appreciate your quick replies.