Changing tv package

[Richkc]

Hi all, 

When looking at changing my tv package via the app or online, I get the message ‘ you will be able to do this soon via the app, for now ring this number’.

Any idea when this will be available like it was with BT tv?

Should I dare ask when will ultraboost arrive….?

thanks 

Rich

[pjex]

Don't think that's right, big selling point of EE TV is Flexible TV packages contracts clearly state after 1st month and not in last month of contract you can Flex between TV packages all without needing a new contract, I guess this needs to be made clear to operator on call because of course they'll want to tie you in to new contract but this is an up sell you can swap without new contract just need to make this clear to them.

Agree it would be far preferable if you could make this swap without needing a call, but maybe it's a benefit they'd rather you didn't use hence making it harder to actually make a change.

[Midnight_Voice]

@catfergusson 

Untrue, There are a number of ways in which you can flex your EETV package from month to month.

I flexed up my Netflix without recontracting, and I can flex it down again likewise, if I so choose.

[catfergusson]

Netflix is an extra rather than a change of package…. I have moved from Entrrtainment to Full Works and back again… both times I had to re contract. I said it was not a particularly flexible way of doing things and the reply was ‘no, everyone complains)…

[Midnight_Voice]

@catfergusson 

Perhaps you should refer the staff you spoke to to EETV’s own literature:-

https://ee.co.uk/plans-subscriptions/tv

and then select ‘More about your package’

Click/tap the picture and read what it says alongside the little TV. ‘Package’, not just ‘Extra’.

Armed with this, you might want to go and ask for your original contract duration to be restored, as what you were told is contrary to the above.

[zulu17]

Hi @Midnight_Voice  looking at that  More about your Package (Big Entertainment ") picture you posted it lists "All Discovery + content" as being included. That package (Big Entertainment)  would normally not have all discovery+ content as premium discovery+ content is normally restricted to tv packages that include TNT Sports which Big Entertainment doesn't..

Sorry to digress from the main purpose of this thread but thought it worthwhile to mention.

[zulu17]

@Midnight_Voice @catfergusson  My take on Netflix / EE TV

Netflix is not itself a EE TV package rather  a netflix plan is typically packaged in with various EETV packages. Where you don't have a netflix plan included in your base TV package you can include a Netflix plan as a (monthly rolling ) addon , also if you do have a Netflix plan in your package you can opt to take  ane of the two addons that will give you a higher tier Netflix plan again these would be monthly rollinf addons. These rolling addons should not require you to take up or extend you current EETV package.

So @Midnight_Voice  your experience  with changing your Netflix plan seems consistent with that.

@catfergusson  your experience  whereby you were required to takl effectively a new package  rather than flex your existing one  and the minumum contract term  remaining the same doesn't.  At this point I will say there there may be occasions where you are better off taking a new package as T&Cs typically say that if you flex you move to the package at the standard prices for that package which means that some  special offers   (eg discounts/freebies) that applied to your orginal package would effectively no longer apply but standard pricing applicable to the package you flex to. So I think often you will  be presented with an offer for the package that you want to move to but if you take the offer it is effective a new package with a new minimum term.  Nothing wrong with the company making you an offer of a new package  but you should have the option to flex if you wish.

[Midnight_Voice]

@zulu17 

Well worth mentioning. As far as I know, I only have Discovery+ Basic; and if I had Premium, I’d have TNT, which I don’t. And be paying rather more than is stated there 😛

Does your display show your Discovery+ status correctly?

In fact, I can only get Discovery 320, which means, I think, that I must have activated Discovery+ despite Extras there saying I haven’t. But I can’t get Discovery HD 325; because, I think, my HD Extra on BT got busted down to just Now Boost in the switch to EE.

But I’ve literally only just got my EE bill to agree with what I think I’m subscribed to, which has engaged me up until now after the switch, so the next round of talks will be getting  the descriptions of what I am subscribed to to agree with what I’m actually subscribed to 😛

Which, as you say, doesn’t and shouldn’t include Discovery+ Premium. But 150 is a great timesink; do I have the will for this?

[zulu17]

@Midnight_Voice  I suspect it is the description text  (All discovery content) that is inaccurate  perhaps if it said "All your discovery content-" instead it would be less misleading if not totally clear. Nothing says you have the discovery premium or indeed basic perhaps it should.   As for your discovery linear EPG channels  (320/325) and the apparent disappearance or non subscription to  325 (hd)  after you moved from BT to EE I can only speculate as to possible causes - However I do see one possible significant cause or contributing factor.

If you look at

https://ee.co.uk/help/terms-and-conditions/price-plans/home/ee-tv-broadband-and-home-phone-price-pla...

you will see that EE issued  a revised EE TV price plan * on 6th February 2025 (replacing the previous 13th December plan)

One difference (and there are a few)  is that  both the HD  & the HD/4K addons have changed from Yes (available to order)  to No (not available to order)  for the Entertainment and Big Entertainment packs from 6thFeb.  .  At the same time the NOW Boost addon which has changed from No (not available to order) to Yes (available to order)  for the Entertainment & Big Entertainment packs. Previously EETV (from EE) followed the EETV (from BT) approach of supplying the Now Boost for free  on Entertainment and Big Entertainment when either the HD or the HD/4K addon was ordered. So whether there is a way for  new Entertainment/Big Entertainment packages on EE to receive the discovery+ HD linear channel is questionable , it might be a case of "computer says no" ,as it is a WBD channel rather than a Now channel.

It does seem that in addition to a whole range of legacy EETV packages spanning many years on BT (broadband) there are now a range of legacy EETV packages now being created by the evolution of EETV on EE (broadband).

Of course my speculation could be wrong.

*https://ee.co.uk/content/dam/help/terms-and-conditions/price-plans/home/ee-monthly-home-price-guide-...

previous one from 13 december 2024

https://ee.co.uk/content/dam/help/terms-and-conditions/price-plans/home/ee-monthly-home-price-guide-...

[Midnight_Voice]

@zulu17 

So you have started a hare with Discovery+, and then shot it before it could disappear into the next field 😛

The display underneath the overlay in my image above does talk about Discovery+ Basic.

I think the line, if there is one, between Extras and Package components is a bit slippery; my Big Entertainment package is entirely made up of things I could buy as Extras, so you could perfectly well describe flexing a Package as managing Extras, and vice versa.

A slight mystery is where Apple TV sits in the scheme of things; it’s not shown as part of a Package, nor as an Extra, nor as a Subscription (in fact it’s not shown at all!). But there it is on my monthly bill; a charge for Apple TV.

I wonder how I would manage that?

[Midnight_Voice]

@zulu17 

My switch date was before 6th February, so I should be on the same basis as with BT, where I couldn’t buy Now Boost, but I could buy HD which (undeclared and unexplained in the Price Guides as far as I have looked) also provided Now Boost.

That has been the case for the last few Price Guides before the 6th February 2025 one.

It would seem that the new scheme though, where we can’t have HD, cuts us off from channel 325. (And possibly other things I don’t know about). Odd….