Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10168 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6723 Views
  • 0 replies
  • 1 Helpful

esim issue or scam

I keep getting a message telling me T-mobile want to set up an Esim on my iphone, I’m obviously not with T mobile or have an Esim. Is this someone trying to clone my phone or an iphone issue? 

JM1979 by Investigator
  • 535 Views
  • 3 replies
  • 2 Helpful

Ee content unlock

Is it possible to change content unlock without credit card which I will never have as closest ee store is miles away or are ee just oblivious to those who can’t get to store or assume everyone has credit cards

New(?) method of scamming people

It appears that scammers are now sending flash SMS messages with links to their scam sites. Yes, flash SMS is a thing, or it used to be about 30 years ago when all phones could do is call and send/receive SMS. What makes is so annoying is that it sho...

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grsdev by Expert Contributor
  • 3178 Views
  • 14 replies
  • 7 Helpful

Put

i put 20 pounds on and my internet still doesn't work

Jaira by Visitor
  • 319 Views
  • 1 replies
  • 1 Helpful

Resolved! No product

I don’t have an eye phone I never have I am only pay as you go on eye and it goes on my iPad which is sky but it doesn’t do anything but data for my internet. I have informed many times on phone I don’t have eye and any business accounts isn’t me I d...

Easter competition entry text

I’ve had a text that is supposedly from EE today.  Asking if I want to enter the Easter competition. When clicking on the link it takes me to this link : https://eoi.ee.co.uk/?s_cid=con_ee_eng-mob_ee_mms_easter-t1-30-03-2023  asks me to prove my numb...

davemoss by Investigator
  • 1394 Views
  • 13 replies
  • 1 Helpful

Resolved! Content lock

How do I turn off my content lock on pay as you go?

Tash29 by Visitor
  • 478 Views
  • 1 replies
  • 1 Helpful

Resolved! Senders phone number

Hi all,I received a call yesterday that displayed the senders number 07XXX XXXXXX. I did not answer but wanted to check who was calling me. Truecaller told me it was a genuine EE number so I called back.The elderly Gentleman who answered confirmed he...

Warning

There is someone going around pretending to EE, and emailing people. It  will take you to something that looks like a legit site. They tried to steal over £500 from my bank.   Be careful  [Mod edit: Image rejected as it contained personal informatio...

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LMK_1 by Visitor
  • 396 Views
  • 2 replies
  • 2 Helpful

Resolved! Suspect email

Is no-reply@ee.co.uk a legitimate ee email address.

Alas444 by Visitor
  • 392 Views
  • 1 replies
  • 2 Helpful