Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 12835 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 8309 Views
  • 0 replies
  • 1 Helpful

Avoiding being locked out of gmail while abroad

Hi, I'm going abroad soon and will be at numerous locations.  I'm worried I may be locked out of my gmail. I have 2 gmail accounts.  There's one for my phone and all the apps.  Then I have another which I log into through a browser.   I need access t...

EEplusNet by Investigator
  • 3160 Views
  • 6 replies
  • 5 Helpful

Resolved! London

I’m trying to remove parental control from my phone 

Mike334 by Visitor
  • 483 Views
  • 1 replies
  • 0 Helpful

Home Security

Why can't I order Home Security online? I've tried for 3 weeks and it just won't let me. In the meantime my car has been stolen.

Email scam: Payment failure message

We've seen an increase in phishing emails pretending to be from EE. Here's some information to help keep you safe from these kinds of scams.   What does it look like?   It will look very much like the email has come from EE. It says that your latest ...

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Sorcha by Former EE Community Manager
  • 63596 Views
  • 42 replies
  • 13 Helpful

Forgotten email password

Need to reset email password as I've forgotten it, how do I go about it?

PGB by Contributor
  • 597 Views
  • 2 replies
  • 2 Helpful

Resolved! Scam call

Just got called by someone who stated they were from EE. It was a woman but I could hear a man in the background both had Indian accents. She asked if I would like to reduce my phone bill by 40% I asked if she could send the details by email, an excu...

Flers by Investigator
  • 1318 Views
  • 2 replies
  • 1 Helpful

spam calls

i’m concerned as to how many spam calls i get that ring twice.   i block them but on Thursday my phone dialled it back (unsure how).   why should i be charged for these when o2 are giving money back and why isn’t EE blocking theses calls and , more i...

nicole21 by Explorer
  • 1365 Views
  • 5 replies
  • 4 Helpful

Potential spam call

I got rang by 00447921962635 and they asked for name DOB and address followed by passing the phone onto another person. Who asked for bank details I hung up.I'm currently in Cyprus with work and didn't know if its a legit call or not. I got offered d...