Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10163 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6720 Views
  • 0 replies
  • 1 Helpful

Details of date of birth and postcode don't match

It is saying I am entering the wrong date of birth and the wrong postcode so it won't let me log in it's let me log in through everything else but not just through the postcode and the date of birth as I don't know my postcode anywhere apart from it ...

Is this a genuine ee web address?

Hello, not sure where to post this really but yesterday a friend of mine received a text message from my number saying to go to a web url to receive an MMS message. The problem is all my previous MMS to my friend have gone through, and I didn't send ...

Mojo909 by Explorer
  • 1819 Views
  • 3 replies
  • 2 Helpful

Bogus phonecall

Just had a call from [mod edit: Spoofed number]. "Frank" wanted to improve my current deal but hung up as soon as I suggested he tell me what my current payments are...! I guess he didn't really have my details on screen. No security questions etc, j...

JodiBow by Visitor
  • 310 Views
  • 1 replies
  • 1 Helpful

Scam

Received a call today from a random number in Crewe. I terminated the call, but they offered a 45% ee bill reduction. They knew how much my last bill was, exactly. Looked online and others have had this scam. They are going to call back tomorrow, let...

GipsyMac by Visitor
  • 326 Views
  • 1 replies
  • 1 Helpful

Resolved! Fraud

I have had fraud in my account and ee won’t help me to sort and keep sending bill any chance you can help

Calls from similar number

Hi.. today I received a call from a very similar number to mine just a couple end digits off.. the guy said he was returning a call I just made to him (which I hadn't) and then I told him I had not called him and he said OK no worries bye. Thinking t...

Age verification

How do I change my age verification on the app? I have ID 

Mrchq by Visitor
  • 1365 Views
  • 7 replies
  • 3 Helpful