Suspected scam regarding payment, message received 03/02/2024
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03-02-2024 09:04 AM
Message received today. EE: We could not process your payment. update your new billing.
Solved! See the answer below or view the solution in context.
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03-02-2024 11:30 AM
It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.
Does it have a link in it that it tells you to click? Don't go there but what was the link?
Report texts to your network provider by forwarding the text to 7726 (S.P.A.M. on your keypad).
Report emails to EE by forwarding the email to phishing@EE.co.uk .
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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03-02-2024 09:59 AM
Hi @Ricky471
If your bill is up-to-date then yes it's likely a scam. They are very annoying.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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03-02-2024 11:30 AM
It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.
Does it have a link in it that it tells you to click? Don't go there but what was the link?
Report texts to your network provider by forwarding the text to 7726 (S.P.A.M. on your keypad).
Report emails to EE by forwarding the email to phishing@EE.co.uk .
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
