Re: Content unlock didn't work
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07-02-2024 09:42 PM
I have same problem …
Solved! See the answer below or view the solution in context.
Accepted Solutions
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08-02-2024 10:18 AM
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08-02-2024 07:36 AM
Hi @Reci
Thanks for coming here 🙂
Do you have a pay as you go or pay monthly account?
If your account is pay as you go, have you spoken to our pay as you go guides or been into a store to get the content lock removed?
Leanne 🙂
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08-02-2024 09:39 AM
iPhone’umdan gönderildi
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08-02-2024 09:47 AM
Thanks for coming back to me with the extra details @Reci
Which sites/apps are you unable to access?
Are you able to change the content lock settings in your EE app if you go to Settings > Parental Controls, then change to Adults?
Leanne 🙂
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08-02-2024 10:17 AM
iPhone’umdan gönderildi
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08-02-2024 10:18 AM
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08-02-2024 10:48 AM
I can't change, gives error
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08-02-2024 10:51 AM
Thanks for trying @Reci
If this is not working in your EE account, please check the app help section for a message us option, or call us again on 150.
You can also pop into an EE Store with photo ID to get this looked into to see what is needed to update your content lock settings.
Leanne.
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08-02-2024 11:03 AM
I went to the EE store yesterday, but they didn't help me, they said I should call again and talk.
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08-02-2024 12:01 PM
I am sorry to hear this @Reci
In this case, please try calling us again and the team will be happy to help 🙂
Leanne.
